Christopher Stephan Email & Phone Number

Morris Plains, New Jersey, United States

Managed the entire lifecycle for SW/HW products, including planning, development, market launch, sales/support cycles and end of life. Collaborated with cross-functional teams from Design, Engineering, Marketing, Legal, Sales and Support to ensure successful product launches and profitability. Hosted planning and status meeting with key stakeholders to ensure transparency, accountability and avoid unnecessary delays.

West Caldwell, New Jersey, United States

Worked with a small team of professionals supporting SW/HW product launches by supplying sales teams with crucial competitive analysis reports. Provided technical support to sales and major account customers, contributing to new contract wins and customer retention. Oversaw IT management responsibilities, including server administration, computer/network maintenance for our group’s infrastructure.

Oversaw all aspects of QA testing for SW/HW products, from planning, test case creation, functional and usability testing to final test report creation. Utilized bug tracking and testing databases including Mantis, and JIRA to manage project tasks and monitor quality assurance processes.

Rahway, New Jersey, United States

Member of an IT support team responsible for desktop and server support for over 4000 users in Merck’s Clinical and Regulatory side of the business (Executives, Scientists, & Corp. Staff)..

Jersey City, New Jersey, United States

Level I, II & III support: working directly with corporate users and executives to resolve any hardware/software problems with servers, desktops and laptops.

Bergen County, New Jersey, United States

Responsible for all onsite Server/PC support, hardware and software, for over 100 businesses in Northern New Jersey and New York. In charge of building and installing customer servers and desktops. Troubleshooting all customer hardware, software, and communication problems remotely and/or onsite visits.