Christopher Stepp Email & Phone Number

Greensboro, Nc, Us

•Assist with invoice & billing discrepancies•Contact corporate A/P contacts via email/phone regarding outstanding invoice(s)• Create & process various reports for payment• Process credit card payments• Research misapplied payments• Process ACH payments and checks• Post daily deposits• Review remittance from customers and match to invoices in NAV• Process invoices• Audit invoices• Generate reports as needed

United States

• Recovery audit processo Work with vendors to ensure we are completing an efficient and successful audit for Apex clients.o Accounts payables: research issues, understand root causes and implement solutions.o Initiate and follow through to resolution on overpayment claims as identified through a statements audit and/or Accounts Payable audit enabled by FirstStrike software.o Utilize remote client access system access for research and resolution and partner with other members of the audit team to keep the client apprised of the audit progress.o Consistently complete claims directly impacting revenue and the overall success of Apex

• Manage sales orders from receipt through invoicingo process manual & ESKER orders in a timely and accurate mannero manage order exceptions and escalated situationso provide tracking information, packing lists, invoices, certifications etc. upon request• Extract necessary data costs from SAP to provide accurate pricing of product (per ga, lb, and/or lt).• Work with Sales for best competitive pricing to directly impact the Industrial Wood revenue for Axalta.• Utilize, maintain, organize and provide historical and current pricing via customer price list(s).• Provide monthly pricing SOX audit reports.• Assist in the resolution of Service Complaints by clarifying the customer's complaint, help determine the cause of the problem, assisting in the explanation of the best solution to solve the problem and follow up to ensure resolution• Build sustainable relationships of trust through open and interactive communication, internally and externally• Provide accurate, valid and complete information by using outlined processes and/or resources• Manage relationships and act as a liaison between Sales, Customer Service, Supply Chain and Finance.

Greensboro/Winston-Salem, North Carolina Area

• Responsible for processing all new and returning customers’ orders.• Provide tracking information, packing lists, invoices, certifications etc. upon request• Respond promptly to customer inquiries via email and/or phone and provide accurate and reliable information.• Monitored sales and transactions as third-party seller on Amazon, WayFair & Houzz.• Mailing all seasonal catalogs to potential and existing customers.• Worked closely with marketing to ensure proper sales and discounts were received by customers.• Conducting donations for charities, fundraisers and auctions.

Responsible for providing excellent customer service to customers shopping online.•Provided helpful resources and fashion tips for customers shopping online.•Inbound customer service calls and outbound follow up calls.•Managed customers accounts and starting new accounts for customers.•Outbound calls to stores worldwide for inventory for customers.•Outbound calls to mail carriers (FedEx, UPS and USPS) for customers packages.

Responsible for the planning of building parts to build minotour, transit authority and county school buses.•Scheduled which parts should be built due to most needed, time management and quantity.•Adjusting quantities and incorrect data through SAP.•Ensured correct quantity delivery of parts to customers as requested.•Managed inventory of built parts, scraps and stock metal sheets.•Communicated with management, customers, and distributors through outbound calls and Microsoft Outlook.

Responsible for production, assembly and contract packing plant areas.•Ensured maximum productivity and quality.•Managed data systems to reflect daily manufacturing productivity.•Monitored datecode calculator for data accuracy for daily activity.•Ensured employees were both knowledgeable and understood OSHA to remain within safety and compliance.

Responsible for daily logistics of cargo transport.•Drove forklift for shipping and receiving of cargo, baggage and USPS packages.•Utilized webvision for shipping purposes.•Responsible for shipping/receiving for domestic and international transports.•Provided customer service to travelers utilizing baggage services, assisted with baggage receipts from customs and researched lost, misplaced and unclaimed baggage.

Trained new associates on sales and service protocol.•Provided customer service to customers interested in furniture sales.•Scheduled employee shifts to maintain daily coverage for retail needs.•Ensured all stock was in place and monitored service intake of store deliveries.•Served as sales cashier.

Bachelor’S Degree, Psychology

Hs Diploma, General Studies