Operations Manager
Bullions Gold Exchange
•Developed business plan with the Executive Team for the company•Oversaw and participated in all steps in the launch and development of the business •Design and management of corporate image including logo, promotional material, marketing material, business cards, website, signage and POP for all RMUs (Kiosks). •Worked with software developers, to create proprietary software and to ensure easy use by end user while standards and company requirements were met•Developed hiring material, hired, interviewed, trained, managed and reviewed all staff members from store level to assistant Manager, peaking at 42 employees.•Oversaw day to day operations, managed and coordinated all staff.•Participated in most meetings of the Executive Team. •Investigated and reviewed all new potential locations •Created all inter-office documents, schedules and training manuals •Helped expand and maintain the company in order to meet and exceed company goals •Contacted and set up all professional accounts for suppliers and service providers •Maintained professional relationships with staff, customers, and other parties involved with the company on a retail and tenant level•Completed Administrative duties such as scheduling and payrollPerformance Measures•Planning began in January of 2011. •June 2011 started with 1 location •By September 2012 the company had 19 locations and over 40 employeesacross 5 provinces