Christopher Stevens Email & Phone Number

Cleveland, Ohio, United States

Promoted to VP of Production in October of 2023The Drips AI-powered platform enables brands to engage with their audiences through Conversational Texting® and scheduled calling. Backed by a proprietary natural language processing model, Drips leverages human-like messaging to break through the noise, capture intent and drive meaningful outcomes. With more than half a billion conversations handled to-date, our AI is constantly improving. More than 3.5 billion touch points have gone through the Drips platform. The platform offers an open API allowing clients to integrate with any CRM, marketing automation system, dialer or call center platform.As the Director of Production I have built the workflow, talent management and processes to scale the client operations at Drips multiple fold since 2019. I have customized Salesforce Lightning Console, created production based quality assurance process, quality control processes, accountability tracking and overall performance tracking. On an HCM front, I scaled the staff from 7 total employees in the department to over 50. This includes Content Writers, functional Campaign Builders, QA personnel, human Chat Agents, System QA, and Quality Control teams. I participated in UX/UI design for internal front-end users, regression testing, and software QA. My ultimate goal has been to keep Drips running smoothly, growing and successful.

Cleveland, Ohio, United States

Promoted to Senior Director of Production in March of 2023The Drips AI-powered platform enables brands to engage with their audiences through Conversational Texting® and scheduled calling. Backed by a proprietary natural language processing model, Drips leverages human-like messaging to break through the noise, capture intent and drive meaningful outcomes. With more than half a billion conversations handled to-date, our AI is constantly improving. More than 3.5 billion touch points have gone through the Drips platform. The platform offers an open API allowing clients to integrate with any CRM, marketing automation system, dialer or call center platform.As the Director of Production I have built the workflow, talent management and processes to scale the client operations at Drips multiple fold since 2019. I have customized Salesforce Lightning Console, created production based quality assurance process, quality control processes, accountability tracking and overall performance tracking. On an HCM front, I scaled the staff from 7 total employees in the department to over 50. This includes Content Writers, functional Campaign Builders, QA personnel, human Chat Agents, System QA, and Quality Control teams. I participated in UX/UI design for internal front-end users, regression testing, and software QA. My ultimate goal has been to keep Drips running smoothly, growing and successful.

Akron, Ohio, United States

Promoted to Director of Production in March of 2022The Drips AI-powered platform enables brands to engage with their audiences through Conversational Texting® and scheduled calling. Backed by a proprietary natural language processing model, Drips leverages human-like messaging to break through the noise, capture intent and drive meaningful outcomes. With more than half a billion conversations handled to-date, our AI is constantly improving. More than 3.5 billion touch points have gone through the Drips platform. The platform offers an open API allowing clients to integrate with any CRM, marketing automation system, dialer or call center platform.As the Director of Production I have built the workflow, talent management and processes to scale the client operations at Drips multiple fold since 2019. I have customized Salesforce Lightning Console, created production based quality assurance process, quality control processes, accountability tracking and overall performance tracking. On an HCM front, I scaled the staff from 7 total employees in the department to over 50. This includes Content Writers, functional Campaign Builders, QA personnel, human Chat Agents, System QA, and Quality Control teams. I participated in UX/UI design for internal front-end users, regression testing, and software QA. My ultimate goal has been to keep Drips running smoothly, growing and successful.

Promoted to Senior Manager, Operations in March of 2021.

Cleveland/Akron, Ohio Area

The Drips AI-powered platform enables brands to engage with their audiences through Conversational Texting® and scheduled calling. Backed by a proprietary natural language processing model, Drips leverages human-like messaging to break through the noise, capture intent and drive meaningful outcomes. With more than half a billion conversations handled to-date, our AI is constantly improving. More than 3.5 billion touch points have gone through the Drips platform. The platform offers an open API allowing clients to integrate with any CRM, marketing automation system, dialer or call center platform.

Richmond Heights, Ohio

Cleveland/Akron, Ohio Area

As a Technical Support Manager for Coupa software in the America's, I oversee the client relationships at the executive level who utilize Coupa Contingent Workforce (formerly Smart Track) and the health of the software. The team of Technical Support Engineers who oversee the daily operations of those relationships report to me. I am responsible for quality tracking, service level delivery and management, along with the responsibilities that go with being a manager of a team. I pride myself on delivery, customer success and having a bias towards action in delivering on those objectives.

Cleveland/Akron, Ohio Area

As the manager of VMS operations After the Coupa acquisition, I oversee the client relationships at the executive level who utilize Coupa Contingent Workforce (formerly Smart Track). The team of VMS analysts who oversee the daily operations of those relationships report to me. I am responsible for quality tracking, service level delivery and management, along with the responsibilities that go with being a manager of a team. I pride myself on delivery, customer success and having a bias towards action in delivering on those objectives.

Cleveland/Akron, Ohio Area

As the manager of VMS operations for DCR Workforce, I oversee the client relationships at the executive level who utilize Smart Track VMS. The team of VMS analysts who oversee the daily operations of those relationships report to me. I am responsible for quality tracking, service level delivery and management, along with the responsibilities that go with being a manager of a team. I pride myself on delivery, customer success and having a bias towards action in delivering on those objectives.

United States

As the Regional Manager of Enterprise Operations I'm responsible for the oversight of the Eastern United States for a portfolio of MSP/VMS clients.

Brooklyn, Ohio

On site program manager for Key Bank in Brooklyn Ohio. Launched the contingent workforce program using our award winning software, Smart Track, in August 2015. Running programming which currently includes all on shore staffing requirements. I provide vendor portfolio management services including IT and non-IT staffing augmentation. Experienced with contract negotiations and HRM for contingent labor.

Willoughby Hills, Ohio

Former Assistant Vice President & Branch Manager in Ohio. In the time since my arrival I have grown deposits and loans by 100% or more by focusing on the core principles of outstanding service and being a leader in the business banking space for the Huntington. I'm proud to have had four personal bankers promoted to assistant manager while increasing our scorecard 40% over fy2013.

Strongsville, Ohio, United States

Bachelor Of Business Administration - Bba, Business

Activities and Societies: As an adult student, I worked full time during my time here, however, I did lectures on multiple occasions in my.

Master Of Business Administration - Mba, Business Administration And Management, General