Designing, implementing, improving business systems. Focus on occupational health and safety, quality, and environmental health.

- Served as point of contact for all club leadership, answered general questions and resolved client issues both in-person and virtually.- Prepared and conducted quarterly financial training for club leadership.- Processed financial paperwork, maintained accurate financial records for club accounts.- Led and served on student committees, tracked & communicated committee decisions.- Collaboratively generated financial reports and student recommendations for upper administration.- Participated in the screening and selection of a successor.- Created and administered training for successor.- Drafted, edited, tested, refined financial policy.- Developed documentation for committee procedures.- Developed training procedure and documentation for successor.- Managed and completed other projects as assigned.- Collaboratively developed at-a-glance informational content for student leadership.- Worked extensively with MS SharePoint to organize projects, files, committee documentation.- Collaboratively facilitated fundraising and other community activities.

Ensure team productivity. Provide ongoing training and support for interns. Monitor outgoing and incoming communications for current trends and questions. Report on team productivity, trends, and morale. Use critical thinking to make recommendations regarding WT procedures, messaging, and protocols. Assist with quarterly performance evaluation for interns. Assist with job posting, intern application processing, interviewing, and hiring process as needed. Draft quarterly, finals-week, and school break schedules for interns. Researching and suggesting best practices for increased productivity, more effective training techniques, etc. Act as the initial Welcome Team point of contact for UGA staff members when the Manager is out of the office. Update WT resources with accurate information (manual, canned responses, bulletin board items, etc.)Assess the effectiveness of training procedures, tools, and documents. Created physical directories containing general information and QR codes linking to additional information on the university website (solo project).

Working on a team to ensure that prospective students and applicants have a positive experience and impression of SPU. Daily tasks include operating phone lines and responding to emails sent to the university. Appearing and communicating professionally as a front-facing representative of the university. Handling FERPA protected information and using internal software tools and databases. Scheduling appointments with admissions counselors, registering attendees for campus events, and leading campus tours.

Worked on a team to host virtual events and build community across residence halls. This includes group brainstorming, research for events, cross council collaboration, and weekly meetings. Consistent feedback and evaluation were critical in improving experimental virtual formats. This position required creativity, “embracing the awkward” (of zoom), confidence, and commitment. We utilized Microsoft Office to communicate daily and collaborate on event planning, forms, marketing materials, and more!

Maintained merchandise flow, filling and presentation standards throughout the store and the stockroom. Stock associates are organized, helpful and work quickly to ensure the best available sizes and selection are available for our customers.

Meet daily sales goals, pitch items to customers, use sales strategies, navigate the stockroom and monitor inventory, handle cash and card transactions, fill shoe holes on display, clean, close the store, work on a team, etc..

Worked on a team to learn JavaScript, professional skills, and create a website (our final project). Learned industry standard project management systems (AGILE Development) and also presentation skills.