Store Manager
Current• Support, coach and empower the Assistant Store Manager to effectively lead their team and grow with the company.• Determine the recruitment needs of the store teams in collaboration with the Area Manager.• Support the Assistant Store Manager to provide training and orientation to new team members.• Proactively provide timely feedback to team members with the intention of helping employeesto improve their performance and manage underperformance.• Work in partnership with the HR business partner and Area Manager in team related issues such as performance counselling and industrial relations• Work in conjunction with the Area Manager to develop team members for leadership rolesthrough the Succession Planning process• Act as the voice of the store team to identify and provide appropriate recommendations, opportunities and feedback to the Area Manager• Foster and maintain relationships with the company’s supplier partners, customers, SupportOffice team, local Greencross Vets teams and other stores.• Deliver consistent retail standards in the store including clean and orderly stock rooms, officesand team facilities.• Ensure that the visual merchandising of the store represents the brand image and supports all marketing campaigns• Review, monitor and correct inventory management issues, store inventory process and pricing activities.• Monitor and control shrink related activities to ensure store shrinkage is minimized• Roster to the needs of the customer and business whilst meeting labour budgets• Embed service excellence and a customer centric focus within the store team• Drive and deliver sales activities to achieve store profitability• Manage the store’s monthly Profit and Loss and controllable expenses to achieve the store’s EBITDA targets.
