Christopher Stowell Email & Phone Number

United States

• Lead engineering and implementation of toolchain-based capabilities in the Lab, supporting IT Enterprise Solutions for customer Mission IT Environments• Support program teams with project strategies, toolchain implementation, and troubleshooting• Collaborate with AI/ML tool vendors to identify solutions for Defense customer requirements and AIOPS standards• Create integrations and capabilities for demonstrations and mission-specific scenarios• Develop demonstration materials (slides, videos, graphics, marketing) to showcase GDIT capabilities• Connect GDIT IT Automation capabilities to unique customer requirements, shaping contract requirements• Integrate with Solutioning, System Engineering, and ITSM Factory teams to deliver solutions before proposals• Drive team impact on customer missions with a passion for Enterprise IT technology

Bellevue, Washington, United States

• Providing technical guidance and direction to Support Engineers on US Gov, Broad Commercial, Enterprise/Premier and Chat Teams supporting Azure; direct management of 10 service engineers • 100% accountability for team success in meeting established SLA’s for resolving customer requests/incidents, consistently ensures that the team is meeting optimum performance targets and provides supporting metrics and reporting to Microsoft Primary Technical Advisors on a daily basis• Developed, implemented, and monitored engineer schedules to ensure coverage across time zones and areas of support; established back up plans in case of uncontrolled circumstances (power outages, employee absences, etc) to ensure no gaps in support • Took initiative to develop dynamic metrics dashboards within DFM (Dynamics for Microsoft) environment to provide near real time reports for case handling for engineers, operations managers, supported services, and queues. The end product was a great success and selected for demo and implementation across other teams• Increased overall team performance by developing a method to streamline case review and recovery process resulting in over a 50% reduction in elapsed time from case creation to closure• Created support process guides for the entire VM platform team with Mindtree to utilize in shared online Wiki environment• Assist management with case escalations by evaluating and determining what steps need to be taken next and what engineers to assign to each situation and then coordinating the communications between the engineers and management as needed• Author and present daily and weekly technical detail, metrics, and qualitative reports to the Operations Management team and Senior Primary Technical Advisors to provide full transparency of team accomplishments, risks, and problems as well as providing suggestions on innovations and process improvements that may increase team efficiency, technical resilience, and customer satisfaction

Bellevue, Washington, United States

• Performed troubleshooting and identified and developed solutions for Azure migration issues of OnPrem to Cloud with such environments as VMWare and Hyper-V as well as Subscription to Subscription migrations. This included identification of improperly prepared resources, missing steps and/or recommendations for improvements with performance of the environment after migration• Worked with customers to resolve performance issues with VM and SQL Server environments to include proper SKUs, Disk types and best practice recommendations• Collaborated with escalation teams on cases requiring advanced technical or strategic escalation, worked side by side to resolution, ensuring full customer satisfaction• Created and maintained incident management requests for product and engineering groups• Contributed to case deflection initiatives, automation, and other digital self-help assets to improve customer / engineer experience• Provided knowledge sharing, technical coaching, and mentoring; recognized as an “unofficial lead” by peers and leaders• Drove technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Team to foster solutioning across the broader organization

Bellevue, Washington, United States

• Executed test against Skype for Business development and production builds and provide findings back to Skype team for release and bug fix verification• Deployed/Updated test environments to prepare for releases of patches and new versions of Skype for Business• Managed existing monitoring environments and developed innovative solutions to automate monitoring reporting and other common manual tasks• Maintained troubleshooting guides and process documentation to enable standardized processes and procedures across the team• Provided top notch customer service and incident management related to production support

Tacoma, Washington, United States

• Provided daily support of company’s global, proprietary point of sale systems and integration platforms• Worked with various departments to determine fundamental requirements for proper monitoring and recommended changes to accommodate needs• Managed database monitoring environment for SOX/ICFR compliance• Managed task automation environments to provide support for standard daily tasks including FTP, SSIS, and file archiving between internal and external environments

Redmond, Washington, United States

• Managed a 7-member team, responsible for hiring, management, career development, and performance of personnel.• Implemented brown-bag training sessions for the team to ensure on-going training on relevant technologies and capabilities related to supported services and systems.• Designed an environment that allowed for the migration of 40% of existing physical assets to be converted to Hyper-V and Azure to include individual Application VMs, Webservers, SQL and Backup servers.• Assisted with development of initial internal standards and best practices for cross-organizational utilization of Azure resources including deployment and management of over 100 subscriptions and express routes.• Worked with SCOM in a 24/7 support monitored environment including deployment/update of management packs to monitor specific areas such as DFS, SharePoint, and hardware specific such as HP and Dell• Designed a lab redundant DFS environment (approx. 200TB of data) that provided the ability to recover from a catastrophic failure within a few hours and provided long term backups utilizing DFS-R from smaller environments and Windows Server 2016 for larger environments.• Directed the design of a new SharePoint 2016 environment to replace the older farms.• Participated in developing custom Triage and Disaster Recovery processes for both internal and customer environments.• Managed team’s internal SharePoint Online portal including merging of multiple legacy on-prem sites and document repositories into a single location

Joint Base Lews Mccord

• 12b – Combat Engineer• Deployment from Nov 2003 to Nov 2004 in support of OIF I and OIF II• Honorable Discharge - 2009

Denver, Co

Bachelor'S Of Science - Technical Management, Business Information Systems

Computer Information Systems

Transferred to DeVry University, Washington