- Curate, craft, and publish 350+ unique posts each month for 20+ clients across multiple social media platforms. - Lead a team of Social Specialists in campaign strategies, development, and topical training sessions.- Run point with select clients; handling scheduling and communications including: meetings, e-mails, kickoff calls, and ongoing content collaboration. - Manage online reputation for clients via notifications and direct messages. - Organize and track analytics based on marketing strategy and optimize campaigns across social networks. - Write keyword-rich copy for multiple concurrent monthly blogs, utilizing SEO best practices.- Collaborate with cross-functional teams to ensure consistent branding. - Manage various internal and external calendars and deadlines. - Research, develop, and use best social media practices and target trends. - Generate creative design content/materials with Canva.

- Resolved escalated customer inquiries on first contact via email, live chat, and phone; with continuous follow-up on elevated cases.- Assisted in training internal staff (new hire & seasoned employees) on various processes, workflows and procedures to facilitate seamless customer experience.- Assembled production data and created reports and spreadsheets for use by executive leadership. - Responded inquiries from escalated contacts and reviewed full account information to assess current issues and determine all potential solutions.- Completed Banking Operations Internship, 2 months - Completed Fraud/Risk Operations Internship, 2 months

- Evaluated the quality and relevance of information in local area ads in categories such as news feeds, advertisements, and search results.

- Supervised the Front-End Operations team of 30+, including cashiers, customer service, time & attendance, and accounting teller.- Trained and implemented procedures for new hires and seasoned employees.- Operated and led the opening and closing of store procedures.- Balanced all store registers, prepared final deposits, and generated reports for store Directors and Executive Leadership.- Evaluated sales performance and key metrics as tasked to uncover trends to meet and drive sales objectives and store targets.- Maintained a constant overview of entire store functions, ensuring smooth daily operations.- Managed accounting teller responsibilities.- Prepared and presented financial reports, including balancing registers and final deposits.- Maintained constant communication with upper management and the corporate office to ensure alignment with company goals and standards.- Implemented various loss prevention techniques to minimize shrinkage and ensure store security.