Christopher Sucher Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Colorado Springs, Co

Entrusted with the responsibility of managing end-to-end maintenance operations across the assigned areas and maintaining oversight of technicians executing preventative maintenance functions throughout multiple shifts. Monitor safety and compliance efforts across the site and enforce robust safety practices across technician work; ensure completion of all repairs within deadline. Conduct detailed process analysis to determine and eliminate bottlenecks to drive improvements within customer service support and delivery. Integrate a continuous improvement culture across the site by analyzing metrics and making informed decisions pertaining to process improvement. Provide comprehensive leadership support to cross-functional teams in improving their performance and attaining goals. Ensure proper functioning of existing systems/equipment by piloting and deploying preventative maintenance programs.Serve as the direct point of contact for all territory-wide issues and manage complex contractor relations, ensuring timely completion of maintenance and repair operations. Leverage solid project management skills to handle competing priorities and projects at the same time; set strategic direction for the teams based on each project scope and map out strategies for attaining departmental and maintenance goals. Evaluate standard team KPIs to gain insight into their performance, skills, and capabilities to effectively allocate tasks and accept new projects. Function as the quality champion and subject matter expert for maintaining and managing the quality program to uphold defined quality standards and drive improvements.

Served in a leadership role, assigned to manage and ensure proper functionality of material handling control systems equipment including SCADA devices, conveyors, cameras, sortation systems, etc., by overseeing, troubleshooting, and optimizing key processes. Operated and managed motor control systems, electrical distribution systems, ethernet, Profibus, frequency drives, servo devices, and other PLC/PC controllers/industrial networks. Addressed and resolved incoming queries from the maintenance teams on escalated malfunctioning issues and communicated downtime-related issues to appropriate vendors and headquarters. Improved performance and productivity of the assigned systems by maintaining a track record of MHE metrics and remediating emerging performance issues within FC in coordination with operations and facilities teams. Significantly increased overall system utilization by providing expertise on increasing awareness of material handling and electronic systems. Gained in-depth insights into overall system performance for the material handling system by conducting and reviewing detailed FC System Assessments. Worked collaboratively with maintenance, leadership, and operations teams to minimize system downtime impact on ongoing production and operations. Equipped engineering and operations teams with necessary knowledge of the associated impact on product capabilities and volume by providing them insights and guidance on system performance.

Henderson, Co

Leveraged solid technical acumen to direct a high-performing team of electronic technicians on operations maintenance and continuity for $83M worth of 7 district sites each. Capitalized on key areas for curtailing repetitive repair needs, reducing malfunctioning, and maximizing customers’ ROI; directed teams on operating and maintaining new software installations, as well as satellite communications uplinks/downlinks/networking. Ensured readiness of the assigned associates for system repair and maintenance by piloting highly-efficient training programs and steering cross-departmental discussions to share ideas.Deployed strict corrective action plans to mitigate repetitive issues leading to conserving $300K on a quarterly basis in billable manhours while reducing downtime by 60%. Significantly reduced routine repair cost to $108/unit from $1300 by providing expertise on effective planning a refit of heavy data cable to a rugged network cable for the equipment. Analyzed team performance metrics to accordingly delegate preventative maintenance tasks and drive them to completion. Coached and developed junior technicians in analyzing and mitigating complex technical issues. Managed end-to-end risk compliance functions to identify and eliminate underlying high-severity risks posing significant impact on production operations.

Visited multiple customer sites throughout the day and recovered malfunctioning hydraulic, pneumatic, and mechanical systems while ensuring proper testing and installation of new PC setup, as well as other peripherals; maintained seamless functioning of systems to ensure unhindered loading of software programs, configuration of operating systems, and initiation of new user authorizations. Coordinated with customers to conduct root cause analysis of the problem and recommend effective solutions to prevent future incidents. Coached, trained, and acted as the “go-to” person for new hires.

Evansville, Wy

Identified and remediated uninterrupted power supplies (UPS), sensors, electronic systems, and software. Key responsibilities included configuring new computers, remediating escalated application issues, gaining insights on interdependencies across the customers’ infrastructure, and steering LAN/WAN setup/maintenance. Managed and prioritized preventative maintenance schedules, provided expertise on non-complex application/peripheral issues, and administered end-user training initiatives by creating key processes with FAQs.

Colorado Springs, Co

Served in a dual role to guide credit union members in fully understanding billing and benefits of both their banking and insurance services. Fielded high-volume inbound communication from members to assist in answering questions related to billing statements and resolving billing inquiries. Ensured member loyalty, retention, and satisfaction by performing activities related to account transactions, new account openings, and cross-selling of additional USAA product lines.Accurately tracked and reported on various customer service goals and benchmarks associated with retail functions of the credit union.Conducted regular audits of work performed by peer service representatives to ensure compliance with internal controls, policies, procedures, and regulatory standards.Answered difficult questions, explained specific policy and account-related processes, and resolved complex problems for both members and staff. Conducted ongoing analysis of branch workflows for the purpose of recommending improvements as a seasoned staff member to increase productivity, efficiency, and customer satisfaction.

Colorado Springs, Co

Provide written and oral communication with lawyers and insurance companies during investigations of accidents and traffic violations related to signalized and non-signalized intersection functions.Use MS Access to track and maintain database of equipment, and Crystal reports to track citizen concerns.Analyze traffic data along routes throughout the City of Colorado Springs.Execute timing scenarios derived from analyzed data, which improve traffic flow, air quality, and travel time for commuters.Assist traffic field personnel in resolving technical problems involving traffic signal and communication equipment.Maintain and repair Variable Message Signs and Interstate Traffic Cameras to include associated LAN, assist in the install of new equipment along the Interstate and intersections throughout Colorado Springs.Build systems and test function and reliability.Develop a preventative maintenance plan for the Interstate Systems.

Bachelor Of Science - Bs, Finance

Associate Of Science - As, Physics