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Dynamic and forward-thinking IT professional with over seven years of experience specialising in networking, project management, and customer-focused support within fast-paced environments. Adept at leading significant IT upgrades and optimisations, enhancing system performance and reliability while ensuring seamless technology integration and operation.Core Competencies:- Networking (Cisco, Meraki, Draytek)- Azure and Microsoft 365 administration- Project management (PRINCE2)- Stakeholder engagement- Team leadership and mentoringThroughout my career, I have successfully managed various IT projects from inception to completion, driving improvements in system efficiencies and client experiences. I regularly engage with senior users and executive stakeholders, contributing to strategic IT meetings and fostering strong relationships.Known for exceptional communication, problem-solving skills, and a commitment to continuous learning. Let’s connect to discuss how I can bring value to your organisation. Reach me at chrisjsumner@outlook.com.
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Field Team ManagerNet Essence Ltd. Apr 2021 - PresentLondon, England, United KingdomAs the Field Team Manager at Net Essence, I drive excellence in network infrastructure and project management. I lead a team of skilled engineers, manage broadband and leased line provisioning, and configure advanced network solutions for our clients. My expertise spans resolving complex help desk tickets, managing critical IT projects, and identifying strategic upgrade opportunities.Specialising in networking, I troubleshoot, conduct WiFi surveys, and ensure optimal performance. I engage regularly with senior users and executive stakeholders, fostering strong relationships and strategic IT alignment. Additionally, I mentor team members, promoting growth and excellence within the organisation.
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Sr. Service Desk EngineerAmelia, An Ipsoft Company Mar 2020 - Apr 2021New York, New York, United StatesWith exceptional technical skills, I successfully provided comprehensive help desk support to BlackRock employees globally. Renowned for strong communication and relationship-building abilities, I effectively addressed a wide range of issues, leveraging my in-depth company knowledge and experience for troubleshooting and resolution. I ensured escalated issues were promptly reassigned to appropriate resolver groups within BlackRock.As a senior engineer, I handled Level 2 escalations, created and updated BlackRock's knowledge base articles, and assisted with UAT testing for emerging technologies utilised by BlackRock. -
Service Desk EngineerAmelia, An Ipsoft Company Mar 2019 - Mar 2020New York, New York, United States
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Accounts / It SupportMrz Trucking Apr 2016 - Mar 2019New York City• Utilize and apply exceptional IT skills and regularly provide desktop support to colleagues.• Generate and design accountancy reports using MS Office Suite to summarize year-on-year sales data.• Aid in bringing the business up to date by utilizing the full potential of accountancy software.• Ideate and suggest new ways to optimize business practices continuously to perpetuate company innovation.• Routinely identify difficult technical issues and conduct root cause analysis to identify trends and solutions. -
Career BreakN/A Feb 2015 - Apr 2016During this time, I took a break from work while I immigrated to the US and applied for residency. I was not lawfully permitted to work throughout this period.
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Pharmacy ManagerLloydspharmacy Jul 2010 - Feb 2015United Kingdom• Promoted to branch manager after 2 years of employment.• Recruited and trained 4 new members of staff and successfully orientated them to company SOPs and policies. • Honed exceptional customer service skills through constant interactions with customers.• Surpassed branch profit objectives by 13% during my first year of management.• Initiated and encouraged positive cultural change within the workplace as a manager.• Performed as a Pharmacy Placement Tutor for over 15 pharmacy students.
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Frequently Asked Questions about Christopher Sumner
What company does Christopher Sumner work for?
Christopher Sumner works for Net Essence Ltd.
What is Christopher Sumner's role at the current company?
Christopher Sumner's current role is Sr Engineer and Field Team Manager.
What is Christopher Sumner's email address?
Christopher Sumner's email address is ch****@****lia.com
What schools did Christopher Sumner attend?
Christopher Sumner attended University Of East Anglia, University Of East Anglia.
What skills is Christopher Sumner known for?
Christopher Sumner has skills like Microsoft Office, Technical Support, Windows, Data Analysis, Research, Biochemistry, Pharmaceutics, Internet Protocol Suite, Firewalls, Virtualization, Virtual Private Network, Wireless Technologies.
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