Christopher Sumner Email & Phone Number

London, England, United Kingdom

As the Field Team Manager at Net Essence, I drive excellence in network infrastructure and project management. I lead a team of skilled engineers, manage broadband and leased line provisioning, and configure advanced network solutions for our clients. My expertise spans resolving complex help desk tickets, managing critical IT projects, and identifying strategic upgrade opportunities.Specialising in networking, I troubleshoot, conduct WiFi surveys, and ensure optimal performance. I engage regularly with senior users and executive stakeholders, fostering strong relationships and strategic IT alignment. Additionally, I mentor team members, promoting growth and excellence within the organisation.

New York, New York, United States

With exceptional technical skills, I successfully provided comprehensive help desk support to BlackRock employees globally. Renowned for strong communication and relationship-building abilities, I effectively addressed a wide range of issues, leveraging my in-depth company knowledge and experience for troubleshooting and resolution. I ensured escalated issues were promptly reassigned to appropriate resolver groups within BlackRock.As a senior engineer, I handled Level 2 escalations, created and updated BlackRock's knowledge base articles, and assisted with UAT testing for emerging technologies utilised by BlackRock.

New York, New York, United States

New York City

• Utilize and apply exceptional IT skills and regularly provide desktop support to colleagues.• Generate and design accountancy reports using MS Office Suite to summarize year-on-year sales data.• Aid in bringing the business up to date by utilizing the full potential of accountancy software.• Ideate and suggest new ways to optimize business practices continuously to perpetuate company innovation.• Routinely identify difficult technical issues and conduct root cause analysis to identify trends and solutions.

During this time, I took a break from work while I immigrated to the US and applied for residency. I was not lawfully permitted to work throughout this period.

United Kingdom

• Promoted to branch manager after 2 years of employment.• Recruited and trained 4 new members of staff and successfully orientated them to company SOPs and policies. • Honed exceptional customer service skills through constant interactions with customers.• Surpassed branch profit objectives by 13% during my first year of management.• Initiated and encouraged positive cultural change within the workplace as a manager.• Performed as a Pharmacy Placement Tutor for over 15 pharmacy students.

Master'S Degree, Pharmacy, 3.7

• Chaired numerous Problem Based Learning activities and led teams to successful completion of tasks. • Presented scientific research.

Bachelor'S Degree, Biochemistry, 3.3