Christopher Surato Email & Phone Number

Lansing, Michigan, United States

Howell, Michigan, United States

Established corporate quality standards and quality performance metrics and supported execution for 7 global manufacturing facilities. Coached regional Quality Managers to identify continuous improvement opportunities. Addressed customer issues.• Increased chemical batch manufacturing first-time pass-rate from 94% to 98%, by driving use of root cause analysis tools through regular interactions with global cross-functional teams.• Reduced average monthly customer return costs 60%, by collaborating with Technical Team to improve quality control test methods and implement risk based product recall process.

Howell, Michigan, United States

Reviewed compliance, and informed leadership of performance, for AS9100 (ISO 9001), ISO 14001 and ISO 45001 certified management systems. Ensured effectiveness of RC/CAPA processes for internal and external quality failures and HSE incidents. • Reduced customer complaint rate 30%, by training Operations and Technical Teams on use of Root Cause Analysis tools to identify and eliminate systemic failures.• Supported 100% capacity of US and Mexico operations for duration, despite prescriptive HSE COVID-related protocols.• Reduced customer complaint investigation response time from 7 to 3 days, by applying Lean systems approach to streamline process for sharing cross-functional information and responsibilities.

Howell, Michigan, United States

Oversaw internal and third-party audit processes for AS9100 (ISO 9001) Certified Quality Management System. Tracked quality performance against established metrics, and drove corrective actions. Managed team of 7-10 Quality Assurance and Quality Control professionals.• Achieved AS9100 Quality Management System certification within 90 days from stage 1 audit, by collaborating with cross functional teams to drive gap analyses and corrective actions.• Reduced RIWF-requirement for Quality Team by total of 30% (over 10-year period), through application of Lean concepts to optimize work processes.

Howell, Mi

Developed new product formulations to satisfy customer needs of evolving global markets. Provided customers with technical service and training on use of products. Supported internal plant operations and quality functions. Collaborated with suppliers to identify and qualify new raw materials.

Master Of Science In Administration, Leadership

Bachelor Of Science, Chemistry