Christopher Suryadinata Email & Phone Number

Singapore

-Lead technical & support aspects of deployment, implementation, and customer success across APAC.-Provide technical support for customers, assisting in pre-sales and post-sales processes.-Collaborate with sales, technical, and R&D teams to drive business success.-Troubleshoot and resolve customer technical issues (SW/HW) remotely and on-site.-Deliver tailored technical solutions, ensuring customer satisfaction.-Prepare technical documentation and conduct customer training sessions.-Generate and present periodic product/territory performance reports.-Monitor critical metrics and provide regular account progress updates.

Singapore

• Medical device installation, project management, contract negotiations and responsible for attending site briefing along with site inspection of installation sites.• Providing technical support for sales staff, including installation, commissioning, testing, maintenance, modifying and upgrading of all products handled by the respective divisions in the regions (e.g., Myanmar, Vietnam)• Managing and solving system breakdowns which includes trip planning, troubleshooting, purchasing of parts, documentation, consulting with principal if required and effecting warranty claims.• Build good customer relationship and maintain high level of customer satisfaction by ensuring customer requirements are clearly and adequately defined. (e.g., Periodic site visits to ensure their concerns are heard and feedbacks are taken to improve the workflow)• Tracking servicing and repair activities in the region to ensure customers satisfaction and machine performance

Singapore

- Medical device installation, maintenance and trouble-shooting in hospitals - Provide emergency technical service when in need during day-off- Handle inquiries, provide technical advice and consultation to customers- Prepare technical specification document, service quotation and post service reports to customers- Support and assist sales and marketing team for any business issues technically- Maintain good documentation practice and control spare parts usage in proper manner

Singapore

• Provide training, quality, responsive technical support to customers, identify causes of equipment breakdown and undertake routine or performance-linked maintenance. • Ensure safe operating techniques are employed, all equipment are properly maintained and high housekeeping standards are met.• Work with other modalities team members and lead installation teams to ensure installation are carried out smoothly.• Primary channel of communication between customers and the Company. Responsible for providing technical, pre and post-sales support.• Overseas travel to provide technical support to customers.• To participate within an out of normal working hours emergency call and be flexible outside of core working hours.• Maintain effective working relationships with colleagues clients, customers and work as part of a team

Singapore

• Preventive/corrective maintenance, calibrating, troubleshooting and repairing of biomedical equipment namely GE Ultrasound machine, BioCon Bladder Scanner, Alaris GH/PK Pump, Mortara ECG Machines. • Ensure the attending and fixing of equipment breakdowns at various clinics and hospitals in the shortest possible time. • Coordinate with users for installations, calibration, maintenance and verification of service documentations. • Demonstrating products to customers (pre and post sales) and provide operational training to users.