Christopher Swan Email & Phone Number

Chicago, IL, US

Addison, Illinois, United States

• Lead a team of 4 specialists dedicated to Salesforce operations, responsible for handling hundreds of daily emails and resolving issues from manufacturers.
• Achieved a 70% reduction in email response time through the implementation ofenhanced best practices, cross-training initiatives, and setting high performance standards.
• Directed a team in placing high-value orders, facilitating direct shipment to customers.
• Spearheaded a 50% increase in productivity and successfully halved the number of rejectedorders due to missing or incorrect information.
• Managed a team of order entry specialists tasked with processing stocking and customer orders via manufacturers' web portals.
• Collaborated with Customer Experience and Distribution Center leadership to analyze andenhance shipment quality.

Greater Chicago Area

• Responsible for the creation of 300,000+ photographed and rendered images published tomcmaster.com.
• Led a two year capital project valued at $250,000 redesigning a 5,000 square-foot photography studio. Worked with multiple third-party vendors and modernized the technology used to create images.
• Saved $500,000 by increasing productivity by 40% via implementing improved workflows and coaching.
• Led a diverse team of 3 photographers, 2 retouchers, and 2 rendering specialists.

Greater Chicago Area

• Led a team of 15 coordinators responsible for the data entry and accuracy of over 600,000 products and 1,000,000+ specifications.
• Simplified management’s error-tracking system resulting in increased efficiency and faster feedback loops to employees.
• Improved department productivity and quality by creating individualized performance metrics.

Greater Chicago Area

• Revamped the company’s process of managing customer returns and reinvented new workflows across 5 distribution centers.
• Saved $2,000,000 annually by reducing staffing and improving productivity.
• Authored, published, and presented company-wide return guidelines to company leaders and warehouse teams.
• Led training sessions with distribution center management and staff on the new workflows.

Greater Chicago Area

• Managed sourcing and inventory levels across 25,000 products generating 300,000 annualtransactions and $350,000,000 in sales.
• Negotiated with suppliers to reduce costs, improve quality, and improve packaging to enhance the customer experience.
• Reduced cost of goods via strategic sourcing by an average of $1,000,000 annually.

Elmhurst, IL

• Managed inventory levels across multiple product lines in excess of $25M cost of goods
• Returned overstocked product, negotiated restocking fees, and expedited purchase orders
• Created a Supplier Watchlist monitoring invoice dollars, cost discrepancies, and product returns of high-value suppliers
• Implemented a department-wide review guiding Analysts through a fact-checking review of supplier's incentive-based purchases ensuring accuracy and the reduction of freight and product costs
• Created a process to track items no longer available from our current source, monitored inventory levels, and aided in the search for a new source

Greater Chicago Area

• Managed $175,000,000 in annual payables to 500+ suppliers to ensure timely and accuratepayments.
• Worked with Purchasing, Receiving, and suppliers to resolve payment discrepancies.
• Researched and resolved supplier financial statement discrepancies

Chicago

Masters Of Arts In Organizational Leadership

Bachelor Of Arts (Ba), Sociology

Associate Of Science (As), General Studies