I led cross-functional teams in developing innovative solutions to enhance customer touch-points and streamline logistics processes. Conducted in-depth analysis of transportation operations, leading to significant improvements in supply chain performance and cost-effectiveness. Orchestrated comprehensive supply chain transformation, optimizing processes, and driving operational agility to meet evolving market demands. Implemented a hyper-personalized customer delivery model to increase lifetime value.• Designed a highly optimized retail store replenishment model, improving inventory velocity and return processing with 44% ROI first year.• Launched and integrated hyper-personalized last mile delivery network, leveraging a strategic partnership that resulted in parcel spend savings of $1MM, or 35% reduction per shipment.• Developed strategy and evangelized packaging sustainability efforts throughout the supply chain, creating a new marketing channel, bridging brand cohesiveness gap, and reducing costs by an average of 16% YoY.

I directed global logistics and transportation programs driving risk mitigation, optimized efficiencies, and reduced costs. • Effectively positioned store fleet for an additional $10M in annual sales with designed global multi-modal transportation strategies.• Reduced YoY costs by 17% ($1.6MM annually) with agile store delivery program.• Successfully consolidated North American network with multiple RFP and RFQs ensuring a robust capacity within a disrupted supply chain environment.• Innovatively implemented new programs including the Freight Payment Audit to increase billing accuracy and the Supply Chain Visibility Platform expanding access to supply chain for all stakeholders and improving response times.

I maximized customer service quality with oversight of associates, labor planning, and optimizing store image. • Reduced third-party costs by 10% with improved accuracy of delivery program.• Increased fulfillment efficiencies to decrease order ready time by 25%.

I spearheaded terminal operations directing transportation, optimizing personnel and equipment use, and streamlining work functions for improved efficiency and cost reductions.• Improved driver retention by 15% with innovative recruitment and training programs.• Minimized operating costs by 30% with transformation of key customer and dedicated transportation accounts.

I drove commercial storage and transportation operations, aided in warehouse operations, and championed employee engagement through initiatives targeting collaboration and performance. • Boosted on-time delivery performance by 20% with initiatives focused on efficiency.• Slashed expenditures by 70% in payroll with reductions in overtime of direct reports.• Increased revenue and total number of backhauls with optimization of Frozen Food Backhaul Transportation Program.

I orchestrated fleet management operations, interfaced with drivers on assignments and conflict resolution, and coordinated loads. • Attained $1MM in monthly revenue with improved fleet performance exceeding division goals.• Recognized as top 10% revenue-generating fleet with company-wide safety rating in the top 5%.