Built strong, empathetic relationships with customers utilizing principles of Profitability, Rate of Sale and Customer Service.Using internal data from Excel pivot tables & external sources, developed strategic sales plans to meet and exceed monthly and yearly KPIs, resulting in 27% volume growth over four years and Top 8 National Sales Ranking.Managed key accounts (mid-sized enterprise), engaged key internal decision-makers to ensure client satisfaction and long-term partnerships.Cross-functional collaboration with sales, marketing, IT, and supply chain teams to execute programs in key accounts.Implemented joint marketing and sales initiatives to maximize partnership impact.Negotiated and finalized agreements, ensuring alignment with business objectives.

Managed daily operations, profitability, P&L management with a focus on operational excellence and customer satisfaction.Grew revenues to $4.5 Million annually. Maintained Net Profit of 20%.Inspired a "Customer First" attitude through new employee onboarding and training programs including evaluation and development tools with a focus on positive guest experience, enhancing productivity and service quality.Mentored and developed managerial staff through hands-on leadership and monthly evaluations, ensuring a pipeline of talent for future company growth and expansion.Led continuous employee development initiatives, creating materials and systems for ongoing training, product knowledge, and operational efficiency across multiple locations.Conducted training seminars for staff on new products, menus, promotions, and systems, ensuring seamless implementation and alignment with company objectives.Fostered strong relationships with suppliers to optimize product visibility, profitability and customer satisfaction.

Started with a crazy idea of bringing a different kind of food truck to the beautiful Annapolis Valley in Nova Scotia. Using fantastic locally sourced ingredients, our concept was gourmet grilled cheese sandwiches and homemade soups. A family labor of love, The Orange Ukulele was the first in a wave of food trucks in Nova Scotia. What made it even more unique was where it operated, outside the major urban centres of the province. The truck regularly made its way up and down the Valley serving customers at local events, farmers markets, and festivals.This was a true start up as I created every element of the concept from the ground up. The Orange Ukulele Food Truck operated for two successful seasons bringing a unique and refreshing idea to an area that was used to chip trucks and deep fried fare. Our customers were loyal and became great ambassadors for the business no matter where we were parked.

Managed day-to-day operations of a high-traffic, 75-seat lounge, optimizing service delivery and operational efficiency in a competitive hospitality district.Developed and implemented comprehensive employee onboarding and training programs, fostering a strong team and improving service standards.Drove collaboration in menu development and product launches with front-of-house and back-of-house teams to ensure smooth execution.Identified and capitalized on sales opportunities, marketing initiatives, and customer engagement strategies.Increased profitability by growing revenue, analyzing labor costs and cost of goods sold (COGS).

Developed and implemented comprehensive employee training and orientation programs across multiple locations. Improved team knowledge, operational consistency and delivered exceptional service.Led the planning and execution of both in-house and external special events, driving revenue growth and customer engagement.Oversaw multi-site management, responsible for the successful operation of four locations in high-traffic hospitality districts with combined annual revenues exceeding $8 million and a workforce of over 150 employees.Created and rolled out leadership development programs at each site, ensuring strong managerial pipelines and fostering talent growth across the organization.Built and maintained relationships with key stakeholders and suppliers to drive market presence.