Christopher Serrano Email & Phone Number

Brooklyn, Ny, Us

Charlotte, North Carolina, Us

via Acquisition of DreamBox Learning

Charlotte, North Carolina, Us

Managed cross-functional agile teams of 20 developers, including local full-time employees (FTEs) and near-shore contractors.Partnered with Product Owners, Project Managers, UX Designers, and Team leads to design, define, prioritize, and deliver quality features.Collaborated with senior leaders, stakeholders, and other teams to align on goals, identify dependencies, analyze trade-offs, plan roadmaps, and resolve roadblocks. Results included the deliveries of 4 critical reports and features that directly contributed to customer renewals and new customer acquisitions.Elevated a disorganized and unfocused team into a high performing team through implementation and enforcement of engineering best practices and other processes discovered through retrospectives and software development cycle post-mortems.Performed code/PR reviews, 1:1's, daily stand ups, sprint planning and exits and other sprint ceremonies, contributing to strong team and organizational culture of accountability.Played key role in establishing a new pattern for dynamic reporting through Redshift. This was integral in increasing reporting flexibility with access to 1 billion+ rows of data.Recruited skilled engineers, including interviewing teams to screen potential directors, managers, and engineers for the company and advise on next steps.Presented weekly updates to stakeholders and leadership teams on the state of the project along with wins, challenges, and risks.

Beverly Hills, California, Us

Directed a mixed team of 23 full-time and onsite/offshore contractors on the TM1 Reports web and mobile application project. Ran a complex, client-facing B2B Enterprise product that integrated with a variety of technologies owned by other teams, and connected to multiple upstream dependencies.Revamped the build and deploy process to reduce build time from 40 minutes down to under 15 minutes.Collaborated with Data Services to mainstream data collection and flow so data availability went from one day delay to within 5 to 15 minutes.Administered the technology infrastructure, including on-Prem servers, database platforms and networking infrastructure. Ensured a proper DR process and maintained a High Availability environment. Established a rotating PagerDuty schedule and trained engineers on troubleshooting and escalation protocols. Conceptualized monitoring dashboards and alerting systems to quickly notify the team of any product issues.Modernized the technology stack from Java 6/Angular to Java 8, React, and React Native.Joined forces with Product, Project Management, and UX partners, and multiple development teams, to translate use cases into product requirements.Hired skilled engineers. Participated in an interviewing team to screen potential candidates for the company and advise on next steps.Made weekly presentations to stakeholders on the state of the project as well as wins and risks.

Beverly Hills, California, Us

Led the TM1 Reports Team and maintained a 99.9% application uptime.Architected the internationalization and localization of both the TM1 Reports web and mobile applications, including Excel report exports.Oversaw the design of the mobile api layer to be switchable to allow data to be loaded and displayed from other teams.Evaluated numerous BI tools, created proof of concepts and recommended technology to license.Identified and documented new features and requirements needed to complete a task and present to other teams for inclusion to their roadmap.Managed workload and ensured Jira stories contained all the information required for work to get started on it. This includes requirements, acceptance criteria, and test plans.Participated in regular retrospectives to discuss things that went well, and provide feedback on issues and processes that could be be done better.Performed product demos for the web and mobile applications.

Beverly Hills, California, Us

Contributed to the design and development of the TM1 Reports App, utilizing Java, Spring, MySQL/Elastic DB/Snowflake, Angular, and React.Spearheaded the creation of the TM1 Reports Mobile application to supplement the related web application.Constructed API's specific to the mobile app which considers performance and payload sizes due to constraints with cellular data.Collaborated closely with multiple teams such as Data Services, API providers, UX/UI, to communicate issues and provide and receive ongoing feedback on status of tasks.Worked in tandem with Data Services to write and optimize new SQL queries to load report-specific data.Researched and utilized TestFlight and HockeyApp to easily distribute the mobile applications to QA, team, and stakeholders for testing and approval.Mentored junior engineers.

Armonk, New York, Ny, Us

Provided technical and developer API support for IBM FileNet’s P8 flagship product line. Specialized in the Java API aspects for all our products. Handled complex to very complex first and second level support for FileNet customers via live telephone support and other support channels. Maintained high level of customer satisfaction as measured by customer satisfaction surveys.