Christopher Tan Email & Phone Number

San Antonio, Texas, US

Bank Operations Analytics: Consumer Lending Operations Information StewardDevelopment, execution, and supervision of Data Management/Governance activities such as Report Certification, Information Sensitivity/Classification, Data Quality, Lineage, Delivery, Sharing, Privacy, Retention, Architecture, Metadata/Reference Data Management, and Model Risk.

Indianapolis, Indiana, US

Commercial Risk AjustmentBusiness data analysis, revenue & data submission cycle management, data governance, stewardship, and process improvement of risk adjustment opportunities in highly collaborative Agile-Scrum team utilizing data science methodology, cloud RDBMS, and Big Data tools including Teradata SQL, Informatica, SAS Enterprise Guide, MS SQL.

Indianapolis, Indiana, US

• EDI Reconciliation & Data Analytics
• Created databases to track and resolve payment and enrollment discrepancies, perform data mining/cleaning, summarize statistics, analyze, QA, A/B test, automate and report using SQL, RDBMS’s such as MS SQL Server, MS.
• Created ad hoc reports, managed various system roles, and expert level functions in Anthem billing and data management systems including ISG/Mainframe, WEM, BPM, Facets, Solution Central, JIRA, PEGA, BPM and more
• Health care data analytics of capitation, reconciliation, and work flow with 834 enrollment/disenrollment, 820 premium payment transactions (federally mandated ASC X12 standard) ensuring HIPAA compliance in.
• Exceeded expectations in the Innovative category of 2020 Performance Review
• Proposed and supported business initiative in line with department goals to increase department efficiency of issue resolution through data analysis, A/B testing, team collaboration and operational experience

Indianapolis, Indiana, US

• Manual Reconciliation (EDI ASC X12 834 Benefit Enrollment, Maintenance and 820 Payment Order/Remittance transactions)
• Responsible for providing technical direction, guidance and resources to claims, customer service, reconciliation, audit, and membership associates on a day-to-day basis in support of recon and data analytics team
• Complex case research and resolution. Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
• Facilitated multi-team meetings and provided operational training and mentorship
• Reviewed department policy and procedure manuals for accuracy; worked with training department to ensure procedures and policies were accurate and completeSelect Achievements
• Served as SME: played key role driving and supporting adoption, training, deadlines, and manual maintenance of multi-million dollar EDI data reconciliation project in collaboration with multiple teams and functions.

Indianapolis, Indiana, US

• Membership Rep I,II & III (Senior)Enrollment, Billing, Maintenance and ReconciliationAnthem, Inc. (Woodland Hills, Thousand Oaks, Work-at-Home) October 2013 – August 2018
• Increasing responsibility in various functions of enrollment and billing including exchanges reconciliation, auditing, 834 policy maintenance, complex research and resolution, system testing, and clean up reports
• Positioned as a lead rep for California 834 Maintenance in company transformation to Lean Agile with responsibilities such as monitoring workflow, assigning, auditing, assisting associates, and making recommendations.
• Received a VIA Award (Values in Action) in June 2018 for training initiatives and process automation in ISG/Mainframe
• Represented team as Open Enrollment Ambassador
• Project support, data analysis between IT and Business departments in maintenance of ANSI/EDI 834 Enrollment Implementation and Transactions

Hanover, Maryland, US

• Enrollment, Billing, & Reconciliation on WellPoint (now Anthem) Mainframe and web based systems in support of Individual line of business.Select Achievements
• Completed training as top of class in exam scores out of 175+ new hires and temp agents

• Door to door residential sales for Verizon FiOS
• Trained associates on best practices and sales processes
• Exceeded weekly sales quotas

• Drove inbound sales and phone calls via web based ads
• Presented Unified Communications and Data Center Technology Solutions
• Top salesman for 4 months
• Opened and managed accounts throughout the United States in CA,TX, FL, & KS

• Outside B2B and B2C sales of flooring and remodeling
• Warehouse inventory management with Excel (15,000 sq ft warehouse, 3 installation teams working 6-7 days per week)
• Learned how to install and quote project estimation costs for various types of hardwood and laminate flooring
• Drove trucks delivering multi pallet wholesale orders across the LA area maintaining business relationships and sales

• Negotiated and built relationships with whole-sellers at the Philadelphia Wholesale Produce Market and farmers in Southern NJ
• Supervised logistics, stock, display, road signs, and pricing
• Accounted for expenditures using Excel

• Data entry, general office duties, insurance quotes, and customer service

Bachelor Of Science - Bs, Data Management/Data Analytics

Wgu - Data Analyst Nanodegree