I have spent my working life in customer service as I enjoy being able to connect with others, learn about their journey, and find ways to help them achieve their goals. I am currently open to work with aspirations of working as a Project Manager, Data Analyst, or Software Analyst. For the past 4 years, I have worked as a Solution Manager with Merkle. My duties included but were not limited to the following: • Orchestrated seamless collaboration among Operations, Business Analyst, Development, and Quality Control teams throughout the Systems Development Life Cycle. Effectively managed client communication, ticketing, prioritization, and scheduling for projects ranging from small-scale tasks to large-scale endeavors exceeding 500 hours.• Delivered weekly status reports to clients on active change request projects and operational work requests. Actively engaged with clients to provide analytical support for database research and maintenance, bug fixes, and resolution of access issues.• Led daily operational huddles to ensure optimal adherence to business cycle workflow and service level agreements. Skillfully prioritized and assigned ad-hoc work requests to ensure efficient task completion.• Acted as a Security Approver in collaboration with Merkle IT, promptly addressing emergency issues beyond the scope of regular responsibilities to ensure system maintenance and security.• Authored and maintained comprehensive documentation for operating procedures, user compliance, Field-Level Dependencies (FLDs), and Source to Target Mappings.• Developed technical requirements for change requests and diligently tracked project progress throughout the development lifecycle.• Conducted User Acceptance Testing (UAT) on change requests and bug tickets, ensuring high-quality deliverables and effective issue resolution.