The role involves the use of a broad spectrum of skills and experiences gathered in the financial services industry in the control of business mandate processes.

• To effectively investigate and resolve customer complaints with varying degrees of complexity and know when to escalate complaints of a high degree of complexity and ambiguity and to understand the cause, impact and solution in accordance with the FCA timescales on behalf of Barclays and follow the Barclays Values• Take ownership of an exceptional customer and client experience and strengthen relationships by effectively engaging with customers and clients on their terms within a multi-channel environment• To maintain and manage individual tasks on a daily basis to ensure that complaint related tasks are dealt with effectively and within relevant timescales• To work proactively and collaboratively with other colleagues across the Barclays Group, the role will deliver great customer outcomes to create advocates of Barclays.

• Schedule and direct staff in daily work assignments to maximize the productivity • Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency.• Optimize profits by controlling food, beverage, and labor costs on a daily basis.• Continually monitor restaurant and hotel and take appropriate action to ensure food quality and service standards are consistently met.• Efficiently resolve problems or concerns to the satisfaction of all involved parties.

• Oversee operations of food & beverage outlets.• Maintain exceptional levels of customer service.• Consistently maintained high levels of cleanliness, organization, storage, and satisfaction of food and beverage products to ensure quality.• Built sales forecast and schedules to reflect desired productivity targets.

• Manage the salon, reception and back office on a daily basis.• Head of HR and Payroll• Manage finances and financial policies• Generate new business and promote the business in a local area• Resolve and follow up customers quires, complaints

• Organize and monitor the quality of customer events on behalf of the entire Conference and Banqueting Department• Supervise Food and Beverage services• Help in the preparation of the department’s annual budgets • Manage the reservation schedules.

• Deliver excellent customer service and maintain a high standard of customer management, at all times• Work in all areas of the hotel, bar, floor, cellar, kitchen and office, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified• Manage and maintain correct staffing levels, in line with targets and in relation to sales-forecasting.

• High levels of customer service• Checking identification of customers in order to verify age requirements for purchase of alcohol.• Attempt to limit problems and liability related to customers.

• Maintain electrical control systems and components to required specifications, • Focus on economy, safety, reliability, quality and sustainability • PCB assembling and soldering electronic components according to the plans• Working with high voltage equipment