Customer Success Manager
Function: Retail/CPG & Digital MarketingManaged multimillion dollar book of business of highest-value enterprise clients (Walmart, Kroger, Molson Coors); working closely with enterprise clients to deliver against strategic objectives and meet sales goals.- Owned day-to-day management of 30+ enterprise accounts, increasing retention by 4% and driving client satisfaction to 93% by synchronizing campaign strategies in coordination with Retail and Marketing partners.- Led cross-functional teams and utilized project management tools like ActiveCollab and Jira to drive $5M in ARR and 50% surge in consumer engagement by leveraging data analytics for campaign optimization.