Christopher Tempest Email & Phone Number

Day-to-day management of service Providing strategic direction. Ensuring all departments and teams are planning effectively and working towards common objectives and goals.Continuously reviewing the effectiveness of the service and implementing changes and improvements Applying knowledge and expertise to deliver major projects Responsible for releasing sensitive information to external parties ensuring reputation is considered, whilst adhering to tight deadlines for both… Show more Day-to-day management of service Providing strategic direction. Ensuring all departments and teams are planning effectively and working towards common objectives and goals.Continuously reviewing the effectiveness of the service and implementing changes and improvements Applying knowledge and expertise to deliver major projects Responsible for releasing sensitive information to external parties ensuring reputation is considered, whilst adhering to tight deadlines for both PQ's and FOI's.Providing direction to the management team including Product Owner roles; providing clear leadership, inspiring large numbers of staff to deliver great service, embrace change and meet targets.Working with external stakeholders, influencing decisions and having an in-depth knowledge of the potential impact of activities on other business areas, ensuring relevant communication between departments so resource needs can be considered, and action taken.Responsible for delivering through the Quality Information analysts, providing direction, identifying trends and presenting options to the business to help achieve strategic objectives.Examine large data sets and uncover hidden patterns, unknown correlations, customer trends, preferences and other useful business information to drive Policy change, change behaviour, positively influence recoveries and assist with business improvements.Work with Customer Operations and Support and Prescription Services to ensure operational performance is delivered against KPI’s.Identify operational risks early and ensure mitigating action is taken. Forging positive relationships by working collaboratively with colleagues, external stakeholders and suppliersProvide and receive highly complex, sensitive or contentious information and negotiate with senior stakeholders on difficult and controversial issues.Managing staff and non-staff budgets, identification of cost reduction Show less