Christopher Terlaje Email & Phone Number

Oversee all customer service representatives and ensure all customers receive prompt service, all of requests or inquiries have been handled, and problems are resolved swiftly. Directly address any and all client issues by interacting with customers via phone, fax, email, the Internet, or in person. Assess situations and determine an appropriate course of action. Work with other employees and provide guidance during difficult situations in order to achieve the best possible resolution for the company and the customer. In addition to dealing directly with customers also responsible for ensuring all company protocol is followed. Following up with customer complaints, issuing customer refunds, collecting past due payments, forwarding customer issues to upper management when needed, handling vendor problems, communicating internal data to upper management, researching ways to improve service, and reconciling data.

Provide a positive customer experience by offering assistance when needed, ensure product is on the floor and sized appropriately, and ensure all customers have a quick and efficient cash wrap experience. Perform additional tasks, including stocking, cleaning and folding merchandise, to support strong store operational execution. Led merchandise flow processes to ensure products are floor-ready and available for customers to purchase.

Loading and unloading trucks, order picking, wrapping products, packaging, labeling shipping and receiving. Perform preventive maintenance on forklift. Clean and maintain work area. Turn off and lock out equipment when not in use. Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs). Operate forklift. Complete daily logs. Responsible for quality control. No damaged product is sent out. No damaged raw material is accepted in. Package finished product for shipping (shrink wrapping, boxing, labeling). Stage finished product for loading. Load finished product onto truck. Unload raw materials from truck. Move raw materials to warehouse storage. Other duties as assigned.

Bs, Political Science

Ba, Political Science

Studied in great depth issues of political life that have absorbed political thinkers and actors through the ages, as well as learned.