Christopher Terwilligar Email & Phone Number

Ottawa, Ontario, Canada

Gatineau

Ottawa, Ontario, Canada

• Overseeing all Goldsmith Medical Transport Inc. staff, including daily communications and provision of specialized training sessions.• Performing the oversight function for all day-to-day activities of the company.• Managing staff engage in the delivery of client services and safe transportation of clientele.• Establishing networks and necessary alliances instrumental to form strategic working relationships with key stakeholders.• Overseeing the preparation of presentations, briefings and all-staff messages.• Providing the Director General with briefings, highlighting any potential concerns and potential mitigation strategies.• Managing the co-development of future training programs and Standard Operating Procedures with the new supervisory team and office administrator.• Managing the work of staff by establishing and monitoring work objectives, priorities, time frames and service standards, developing and improving staff professional skills and knowledge, and participating in and promoting team building, effective communications, and a work environment that support the principles of employment equity and diversity.• Continuing to provide key support to clients and staff through covering Dispatch duties and other areas in which the team has indicated a need for additional support.

Ottawa, Ontario, Canada

• In addition to performing the role of Operations Specialist, providing Issues Management support to the Director General of the Company throughout the COVID-19 Pandemic.• Acting as primary point of contact for the Company between clients, various healthcare facilities, the Director General of Goldsmith Medical Transport Inc., and employees.• Troubleshooting all issues raised from either a staff or client perspective, finding the best suited solutions.• Dispatching all transportation calls, providing staff with the essential information required to successfully transport the client in a safe and respectful manner.• Digitizing all paper-based processes, ensuring proper procedures and policies are in place and all employees are properly onboarded.• Creating a cloud-based information management system for the company, in order to facilitate remote work for those not required to be transporting clients.• Transitioning the company to a new mobile device service and system, including developing digital Daily Call Logs and Vehicle Inspection forms which employees can complete directly from their employer-issued smartphone.• Tracking and recording all daily COVID-19 screenings, vaccination records, and any required rapid-testing of staff members.• Tracking and recording all COVID-19 outbreaks in the National Capital Region and surrounding areas within retirement residences, long-term care facilities, hospitals and nursing homes to ensure compliance with the Ontario Ministry of Health and Ontario Ministry of Long-Term Care regulations for admittance of patients to and from outbreak facilities.• Performing ongoing research and verification of provincial and federal COVID-19 restrictions and regulations as outlined by Ottawa Public Health and the Public Health Agency of Canada, ensuring Goldsmith Medical Transport Inc. was up to date and in line with the latest guidance.

Ottawa, Ontario, Canada

Assisting in the creation of in house training, certifications, and required qualifications for the onboarding of new staff and providing training to new staff, to maintain the same high quality services our clientele have come to expect as the company grows and expands. Helping in the networking and establishing new contracts and clientele between new and current facilities and community services.

Ottawa, Ontario, Canada

Providing medical patient transportation via customized, cutting-edge wheelchair accessible and stretcher accessible vehicles for medical appointments, hospital discharges, moving to or between assisted living facilities, retirement homes, and long term care facilities.

Ottawa, Ontario, Canada

Providing medical patient transportation via wheelchair accessible and Stretcher accessible vehicles for medical appointments, hospital discharges, moving to or between assisted living facilities, retirement homes, and long term care facilities.

Ottawa, Ontario, Canada

Providing Night shift security patrols, monitoring of access points through patrols and Video surveillance. Access Point security and Identification of individuals entering and exiting premises. Project Security, contract and staff escort during construction projects and providing access to areas of secure premises for the purposes of construction upgrades.

Ottawa, Ontario, Canada

Managing and Organizing the Warehouse, Shipping and Receiving of inventory and stock as it came into the store. Providing support to the sales staff and Department management in moving the stock from the warehouse to the sales floor and providing support to the Bike shop service department for the sale and assembly of Bikes and skates.

Incomplete, Police Foundations, Post Secondary

High School Diploma, High School/Secondary Diplomas And Certificates