Responsible for setting the overall strategy and direction for the organization. Including which markets to enter, determining, and growing the product line, and creating an identity for the company. Successfully fulfilled budget and funding engagements that supported the company's strategy, as well as ramping down projects that lost money.Achievements:1. Developed a line of high-quality, organic shea butter products that have received positive reviews from customers and industry experts.2. Established partnerships with fair trade organizations to ensure that the company's shea butter is sourced ethically and sustainably.3. Launched a successful marketing campaign that has helped to increase brand awareness and sales.4. Created a strong online presence, including a well-designed website and active social media accounts, which has helped to attract new customers and build customer loyalty.5. Collaborated with leading beauty and wellness influencers to promote the company's products and reach a wider audience.

I was responsible for leading a team of tactical experts facilitating all technical support requirements and responsible for technical knowledge transfer and mentoring. Supporting the following nodes on Ericsson Wallet Platform ‐ LWAM/NAM/AM, M3, NS, DBMS, WEB, Syslog, HSM and F5)Achievements:1. Emergency Handling and Critical issue handling for all Opco’s using Ericsson Wallet Platform - MTN (Ghana, Benin, Nigeria, Cameroon, Ivory Coast, Uganda, Rwanda, Liberia)2. Designing and Performing User Acceptance Testing (UAT) with customers for handover purposes.3. Determining and performing the requirement specification for Handover of completed projects to Ericsson Support Organization.4. Liaising with Design Unit (DU) to identify and implement fixes for software bugs in deployed solutions.5. Identification of leads and improvements in subject area.6. Executing critical platform upgrades and software patches and synchronizing with the Design Unit to provide support during critical service upgrades.7. Preparation of Method of Procedures (MOP) prior to execution of any activity on the customer network.8. Review and Update of Low Level Documentations [LLD] for solutions under Support Contract

I effectively ensured the smooth delivery of support and repair services to MTN Ghana, resulting in maximum network availability, prompt recovery from outages or glitches, and improved network key performance indicators (KPIs).Achievements:1. Ensured high availability of end-to-end network elements and services for MTN Ghana across the network (Charging system nodes and services + Circuit Switch nodes + Radio Access Network (2G&3G) + Network Management nodes2. Primary support and repairs subject matter expert for all project deliveries for MTN Ghana, assuring First Time Right - On time in Full (OTIF) delivery of projects3. Maintained SLA for MTN Ghana4. Improved engagements with stakeholders of MTN Ghana and improved recovery time of CSRs

I was a member of a team of professionals responsible for providing all technical support for sub-Saharan Africa, supporting all BSS nodes including SDP, CCN, VS, AIR, CRS with working knowledge of EMA and EMM.Achievements1. Support Engineer for Regional Support Centre (RSC)2. Emergency Handling of CSRs in case of Customer Network critical situations.3. Fixing technical project related issues by working closely with project team (Project Manager and Solution Integrators) during project rollouts.4. Resolving CSRs received from Customer network and communicating resolution in a professional manner.5. Giving regular Operation and Maintenance feedback towards customers.6. Performing network wide System Audits used as input to the additional sales to customers.7. Analysis of customer existing systems, needs, and requirements, and re-routing them to the Customer Account Solution Team for additional sales

Responsible for planning, coordinating, and managing the delivery of IT projects within the organization. I led IT service team, business stakeholders, and external vendors to ensure that projects were delivered on time, within budget, and to the required quality standards. I also plaed a key role in identifying and mitigating project risks, as well as continuously improving project delivery processes.Achievements:1. Successfully delivered a complex IT project on time and within budget, resulting in significant cost savings and operational improvements for the organization.2. Implemented a new project management system that improved delivery times and reduced project costs across the IT team.3. Led the development and launch of a new customer-facing web application, which increased sales and improved customer satisfaction.4. Built strong relationships with key stakeholders and effectively communicated project progress and status, resulting in increased trust and confidence in the IT team.