Business AnalysisAnalysis• Identifying system improvements• Gathering user requirements through client engagement and solicitation meetings• Identifying and assessing the impact of new system functionalityDesign• Designing system functionality to meet client requirements• Presenting solutions to clients and internal team• Documenting client use cases based on approved solutionsDevelopment• Liaising with the development teams to help and guide the development of new solutions• Liaising with the development teams on test results and fixes required by usersTesting• Testing new system functionality in the UAT environment• Developing test documentation for users and internal teams • Facilitating user acceptance testing for new system functionalitySupport• Assisting with developing learning packs for users• Assisting with resolving issues experienced by users on the system IT Change Management• Plan changes – Co-ordinate with Management and Development team to plan new changes.• Request for change - Facilitating the review of new change requests. • Change Approval – Ensure that new system changes are approved. • Build / UAT – Ensure that changes have been approved by users.• Change Closure – Ensure that changes deployed successfully are closed.

• Preparing monthly vendors invoices for payment• Preparing monthly rentals• Preparing monthly payroll deduction sheet• Arranging car damage recovery meetings• Managing filing systems by using a range of office software ,including email , spreadsheets and databases• Writing reports for Senior Management and delivering presentations• Maintaining the condition of the office and arranging for necessary repairs.• Organising the office layout and maintaining supplies of stationery and equipment.• Organising pick up and drop offs (Transport).• Booking of air tickets• Liaising with employees or clients for accommodation, cellphones and dongle (3G) issues.• Responding to employees’ enquiries and complaints.• Issuing of cellphones and dongles(3G).• Arranging rental cars for our employees.