Infrastructure And Technical Support Manager
Ministry Of Legal And Constitutional Affairs
Jun 2024 - Aug 2024
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Christopher Thomas Email & Phone Number
Implementation Lead| CAPM| ITIL V4| Certified in Cybersecurity (CC) ISC2
1 work email found
@digicelgroup.com
1 phone found area 876
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Role
Implementation Lead| CAPM| ITIL V4| Certified in Cybersecurity (CC) ISC2
Location
Kingston, Jamaica
Who is Christopher Thomas? Overview
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Quick answer
Christopher Thomas is listed as Implementation Lead| CAPM| ITIL V4| Certified in Cybersecurity (CC) ISC2 based in Kingston, Jamaica. AeroLeads shows a work email signal at digicelgroup.com, phone signal with area code 876, and a matched LinkedIn profile for Christopher Thomas.
Christopher Thomas previously worked as Infrastructure and Technical Support Manager at Ministry Of Legal And Constitutional Affairs and Implementation Lead at Neptune Communications Inc.. Christopher Thomas holds Bachelor'S Degree, Information Technology And Networking from University Of Technology, Jamaica.
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Email format at digicelgroup.com
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{first}.{last}@digicelgroup.com
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Profile bio
About Christopher Thomas
As an Implementation Lead at Neptune Communications, I leverage my network engineering expertise to oversee all team members and provide leadership and support towards high-quality implementation, evaluation, and assessment of Neptune deployments. With over a decade of experience in telecommunications, I have developed a keen eye for troubleshooting technical issues, analyzing data to determine trends, and improving service.In my previous roles as a Switch Engineer and a Roaming Technical Specialist at Digicel Group, I gained valuable skills in incident management, project management techniques, networking solutions and TCP/IP services. I also served as the point of contact for all technical projects related to roaming, IOT, and value-added services, liaising with vendors, conducting technical audits, designing and delivering training sessions, completing ad hoc testing, managing and updating network documents, and providing technical support for Digicel territories. I am passionate about delivering innovative and reliable solutions that enhance customer satisfaction and business growth.
Listed skills include Telecommunications, Troubleshooting, Management, Customer Service, and 8 others.
5 roles
Christopher Thomas work experience
A career timeline built from the work history available for this profile.
Implementation Lead
Feb 2022 - Jul 2024
Switch Engineer Roaming
Troubleshoot switching, MSC,HLR,SGSN,SMSC and related roaming nodes- Point of contact for all technical projects related to roaming, IOT and value added services- Liaise with vendors to carryout capacity planning based on business forecasting- Lead the technical audits in Digicel 33 countries to ensure completeness of configuration on nodes (SGSN/MSC/HLR/ITPS) to prevent revenue loss- Design and deliver training sessions and user manuals for new systems and applications- Complete Ad hoc testing as required by Digicel markets or roaming partners to check QOS- Manage and update Digicel network technical documents (IR21) for the Caribbean and Latin America- Provide technical support for Digicel territories to ensure the resolution of all roaming issues- Monitor roaming KPI’s to ensure proper quality of service and to troubleshoot alarms- Conduct user acceptance test to ensure that the service satisfies the needs of the business as specified- Implement data changes for roaming partners and new roaming services as required- Perform preventative maintenance activities
Jun 2019 - Feb 2022
Roaming Technical Specialist
Sep 2017 - Jun 2019
Technical Analyst
- Update daily technical detailed reports to assist Directors and CEO with business decisions- Analyze trends efficiently to minimize downtime and number of impacted customers- Test various services after completion of network upgrades to ensure operability - Provide technical assistance for issues related to agents workstation ensuring 99% availability - Resolve all escalated queries received via Email, Call and CRM within 24hours- Test and provide recommendation for new handsets and modems to be released for all Digicel markets- Engage Tier 3 support to fully resolve technical issues within service level agreement- Troubleshoot issues being experienced with Broadband and GSM(LTE\4G\2G) services - Keep logs of all service affecting issues- Successful creation and/or execution of outbound campaigns- Complete daily testing of products/ promotions and other services- Provide world class assistance to both internal and external customers faced with issues
Aug 2010 - Sep 2017
1 education record
Christopher Thomas education
FAQ
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What is Christopher Thomas's role at their current company?
Christopher Thomas is listed as Implementation Lead| CAPM| ITIL V4| Certified in Cybersecurity (CC) ISC2.
What is Christopher Thomas's email address?
AeroLeads has found 1 work email signal at @digicelgroup.com for Christopher Thomas.
What is Christopher Thomas's phone number?
AeroLeads has found 1 phone signal(s) with area code 876 for Christopher Thomas.
Where is Christopher Thomas based?
Christopher Thomas is based in Kingston, Jamaica.
What companies has Christopher Thomas worked for?
Christopher Thomas has worked for Ministry Of Legal And Constitutional Affairs, Neptune Communications Inc., and Digicel Group.
How can I contact Christopher Thomas?
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What schools did Christopher Thomas attend?
Christopher Thomas holds Bachelor'S Degree, Information Technology And Networking from University Of Technology, Jamaica.
What skills is Christopher Thomas known for?
Christopher Thomas is listed with skills including Telecommunications, Troubleshooting, Management, Customer Service, Networking, Wireless, Voip, and Integration.
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