• Oversee performance management activities for team members; direct day-to day management for 2-4 employees• Build long-term relationships with clients to understand normal account activity and recommend bank products• Conduct sales management activities including daily coaching, employee check-ins, and quarterly performance reviews• Assist senior leadership with employee hiring, compensation, work schedules, promotions, and disciplinary actions• Define and implement improvements to SOPs and customer service standards• Orchestrate net income growth by developing referral networks with bank partners• Ensure achievement of budgeted bank targets for growth of deposits and loans, as well as non- interest income• Identify potential risks and operational issues to minimize exposure and maintain quality production• Proactively resolve client issues and ensure follow-through by retail bank team• Maintain a deep understanding of regulatory requirements and local, state, and federal laws to ensure compliance

• Increased dental equipment and technology sales by 200% within 2 years of taking over the Southern Missouri and Northern Arkansas territory• Developed and maintained a health sales pipeline through cold calling, following up on leads, and gaining referrals• Liaised between dentists, the service department, and financing teams as needed• Coordinated office construction, design, or remodels with dentists, architects, contractors, and sub-contractors• Acted as a key point of contact for existing and potential customers within assigned territory• Identified territory business opportunities, market trends, and challenges• Reported on regional sales results to senior leadership and key internal stakeholders• Identified customer needs and recommended product solutions; cross-sold product solutions as appropriate• Answered customer questions about features, pricing, and additional services

• Sold various bank services, including checking and saving accounts, CDs, and consumer loans• Led the Wichita market as the Top Performing Personal Banker• Forged relationships with customers to identify and capitalize on cross-selling opportunities• Served as a key point of contact to resolve complex and day-to-day customer banking problems• Directed staff during bank manager absences• Accompanied senior leadership to outside events and presentations to build brand awareness and relationships

• Handled monetary transactions and assisted customers in opening checking and savings accounts• Opened, renewed, and closed CDs as needed• Trained, coached, mentored, and provided feedback to new hires to assist them in reaching company standards• Uploaded transactional data into a digital database on a daily basis• Provided exceptional customer service and resolved complex customer issues or inquires

• Designed a rotating exhibit and two permanent exhibits• Responsible for selection of artifacts for a rotating exhibit and permanent exhibits• Perform research on history of firearms, the Vietnam War, and the Korean War• Write informative exhibit signs understandable to the general public • Conducted research for object labels and informative signs for 7 exhibits• Assisted in construction of 10 exhibits by fabricating displays, walls, and painting areas

• Directed Kansas Open Records Act requests to proper county departments• Researched, designed, and set up exhibit on history of Sedgwick County Sheriff’s Office• Cataloged and cared for artifacts and documents in the Sheriff Historical Collection• Assisted in Sedgwick County historical road records project• Maintained an accurate inventory of stored records within a database

• Spearheaded sales through customer engagement, suggestive selling, and customer education• Greeted customers and rapidly identified customer needs to direct them towards matching products• Assisted customers in selecting products that best fit their needs through active listening

• Priced products to ensure a 3-6% profit margin• Collaborated with team members to drive excellence in customer service• Resolved customer inquiries in-person and via phone• Established long-term customer relationships to create repeat business