Christopher Thome Email & Phone Number

Wichita, KS, US

Wichita, KS, US

• Oversee performance management activities for team members; direct day-to day management for 2-4 employees
• Build long-term relationships with clients to understand normal account activity and recommend bank products
• Conduct sales management activities including daily coaching, employee check-ins, and quarterly performance reviews
• Assist senior leadership with employee hiring, compensation, work schedules, promotions, and disciplinary actions
• Define and implement improvements to SOPs and customer service standards
• Orchestrate net income growth by developing referral networks with bank partners

Springfield, Missouri Area

• Increased dental equipment and technology sales by 200% within 2 years of taking over the Southern Missouri and Northern Arkansas territory
• Developed and maintained a health sales pipeline through cold calling, following up on leads, and gaining referrals
• Liaised between dentists, the service department, and financing teams as needed
• Coordinated office construction, design, or remodels with dentists, architects, contractors, and sub-contractors
• Acted as a key point of contact for existing and potential customers within assigned territory
• Identified territory business opportunities, market trends, and challenges

• Sold various bank services, including checking and saving accounts, CDs, and consumer loans
• Led the Wichita market as the Top Performing Personal Banker
• Forged relationships with customers to identify and capitalize on cross-selling opportunities
• Served as a key point of contact to resolve complex and day-to-day customer banking problems
• Directed staff during bank manager absences
• Accompanied senior leadership to outside events and presentations to build brand awareness and relationships

Wichita, Kansas Area

• Handled monetary transactions and assisted customers in opening checking and savings accounts
• Opened, renewed, and closed CDs as needed
• Trained, coached, mentored, and provided feedback to new hires to assist them in reaching company standards
• Uploaded transactional data into a digital database on a daily basis
• Provided exceptional customer service and resolved complex customer issues or inquires

• Designed a rotating exhibit and two permanent exhibits
• Responsible for selection of artifacts for a rotating exhibit and permanent exhibits
• Perform research on history of firearms, the Vietnam War, and the Korean War
• Write informative exhibit signs understandable to the general public
• Conducted research for object labels and informative signs for 7 exhibits
• Assisted in construction of 10 exhibits by fabricating displays, walls, and painting areas

Wichita, Kansas Area

• Directed Kansas Open Records Act requests to proper county departments
• Researched, designed, and set up exhibit on history of Sedgwick County Sheriff’s Office
• Cataloged and cared for artifacts and documents in the Sheriff Historical Collection
• Assisted in Sedgwick County historical road records project
• Maintained an accurate inventory of stored records within a database

Wichita, Kansas Area

• Spearheaded sales through customer engagement, suggestive selling, and customer education
• Greeted customers and rapidly identified customer needs to direct them towards matching products
• Assisted customers in selecting products that best fit their needs through active listening

Wichita, Kansas Area

• Priced products to ensure a 3-6% profit margin
• Collaborated with team members to drive excellence in customer service
• Resolved customer inquiries in-person and via phone
• Established long-term customer relationships to create repeat business

Master’S Degree, History

Bachelor’S Degree, History