Christopher Thompson Email & Phone Number

Providing guidance to small companies and entrepreneurs to help build successful business or supporting divisions within their company or enterprise. Working closely with ownership to plan and execute a complete rewrites of business policy and procedures while helping to create a multi-year business plan covering all aspects of a rapidly growing business. Provide direction to ownership across multiple business streams to create a more cohesive business model. Work with ownership to better understand cashflow, P&L, balance sheets and other financial aspects of rapidly growing enterprises. • Instruct ownership on the finer points of business plan execution, cash flow control, project planning and right sizing staffing levels.• Coach and mentor team members and management to enhance skills and foster change. • Guide ownership to prepare annual budgets by business stream and create a project-based accounting style to help flatten cash flow trending.• Create product and project-based reporting by stream and present monthly, quarterly, and yearly Key Indicator slide decks to ownership and shareholders.• Help standardize client interactions and pricing models to ensure each stream will create profit while maintaining client focus and strong relationships.

Vaughan, Ontario, Canada

Provided strategic leadership and oversight of all daily operations; Financial Planning, P&L, Budget Development, Warehouse Operations, Human Resources, Policy and Program implementation, and created all short and long-term growth goals to achieve objectives in the market. Held accountable to lead Key Performance Indicators (KPIs), Quality Management, and ensure all standard operating procedures (SOPs) aligned with organizational vision and was consistent across operations.• Instrumental in driving day-to-day activities across sales, purchasing, operations, warehouse operations, and final deliveries. Successfully moved 2.5M pieces annually achieving 44% year over year (YoY) growth.• Leveraged career experience and industry knowledge to integrate lean methodologies which reduced Cost of Goods (COG) to 28% from 44% exceeding the industry average of 40%.• Created and developed a Human Resource manual including full implementation that detailed all organizational policies and plans regarding employee management.• Continually identified areas of opportunity to improve internal functions and team efforts; developed cross departmental collaboration to share best practices internally to build for scale across the organization.• Provided critical oversight in operational areas including development of Key Performance Indicators (KPIs), review of costs, and allocating material, human and financial resources to implement policies and programs that strengthened efficiencies and productivity levels.

Richmond Hill, Ontario

Delivered outstanding results in the management of two major distribution centres with focus on providing a safe working environment for employees with compliancy of all provincial legislative requirements; led daily direction of 55 staff members, monitored department budgets and controlled P&L across the organization. • Consistently delivered all benchmarks that support profitability and established lean methodologies such as rightsizing and budgeting that significantly lowered costs by 23%.• Established short and long term strategies across the ware house operation which resulted in 99.99% warehouse accuracy, shipping accuracy of 99.99% and on-time accuracy of 98.99%. Successfully achieved 100% receiving accuracy with no loss of data bearing equipment.• Introduced ongoing process improvements that increased efficiency and decreased costs while building key relationships with third-party vendors to ensure pricing was aligned with operational expectations.• Served as Subject Matter Expert (SME) across the company in areas including Warehouse, Logistics, Operations, RFP responses, and administered new customer integration and on-boarding.• Program Manager - Focus was on managing small and large-scale projects from conception to completion; executed scheduling, ensured milestones were achieved and delivered projects on time and within budget.• Facilitated as single point-of-contact and SME for ongoing programs and Multi Warehouse Management System for Warehouse Operations.• Administered the ISO 9001:2008 Quality Management System and conducted continually review and updated ISO process documentation.

Ajax, Ontario

Successfully founded a metal fabrication business; planned, developed operating standards, sales and marketing objectives, and successfully grew the business idea into a successful profit generating business. Established short and long term goals to gain market share and determined operational trends to forecast future growth. Sold essential services to diverse industries and delivered projects from simple hand railings to engineered construction structures. • Directed a product line of custom built metal fixtures for construction, security, warehousing and health & safety industries. Oversaw projects from conception to completion and led a crew from 4 to 30 depending on project size and demand.• Delivered superior support and service, offering a 24/7 service help line to meet clients emergency demands. Led project management which included project scheduling, timelines, materials procurement, and ensured all critical milestones were achieved and projects were delivered on time and within budget.• Developed strategic and operational sales plans which resulted in increasing sales and gross margin year over year (YoY), achieved highest levels of customer satisfaction leading to high volume referral business.• Leveraged communication skills to develop relationships with key accounts that secured exclusive contracts; grew accounts and additional vertical markets and product categories YoY.• Established broad initiatives and project objectives that successfully increased revenue results and company’s growth and vision. Achieved strategies through identifying areas of opportunity and continual building of sales prospect pipeline.

Markham, Ontario

- Project-managed daily operation of Canada’s largest condominium development- Created and maintained monthly reporting structures for presentation to an elected Board of Directors - Prepared major project RFQs and associated contracts- Formulated a multi-year Reserve Fund project schedule - Worked directly with Markham Town Council on public health issues- Ran annual projects to improve and maintain YCC 279 - Produced and administered drawings, RFQ, contracts and permits for a multi-story building project - Trained, coordinated and managed a team of 5 providing services through multiple contractors for more than 500 properties - Created standardized operating procedures to address all situations from daily operations to a multi-phase emergency plan- Engaged regularly with legal counsel on property rentals, purchases, bailiff operations, and daily and yearly operations

Richmond Hill, Ontario

- Managed, trained and oversaw three departments- Provided comprehensive ongoing logistical support for project management teams delivering large customer rollouts - Prepared proposals, contracts and cost analysis for logistical aspects of product rollouts - Planned, negotiated and approved partner carrier contracts on national and international scale - Maintained an extensive working knowledge of internal inventory systems- Served as Management Chair of the Health and Safety Committee - Reduced day-to-day operational costs by continually driving change and implementing process improvements - Wrote and maintained inter-departmental ISO 9002 procedures and updated each department to the newest 9001-2000 standards - Delivered daily and monthly performance, financial and customer service reports to the Director and Vice President of Logistics/Operations - As Distribution Analyst, supported a national Sales team with freight costing and logistics - Analyzed distribution warehouse service levels - Provided direct support for the Inventory Control team - Prepared documentation and scheduling for export of computer products - As Shipper, monitored and ordered departmental supplies - Despatched regular and emergency shipments of computer components across Canada via approved carriers - Investigated and resolved courier-related problems - Completed shipping reports including tabulated shipping manifests and cost & quantity reports

North York, Ontario

- Leveraged extensive knowledge of the IBM internal computer systems including TDI and Wesson Warranty System- Organized and managed staff time schedules - Monitored and ordered supplies for internal departments - Administered regular and emergency shipments of computer components to all areas of Canada via approved carriers - Tracked, traced and expedited shipments

Concord, Ontario

- Supervised the dismantling, relocation and reorganization of the warehouse - Oversaw warehouse and shipping departments including Inventory Control, Order Filling, Shipping, Expediting, and Reporting (daily costs and quality)- Took and processed customer orders - Advised on swimming pool maintenance - Addressed and resolved problems related to customers and to shippers

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Business Administration - Mba, Business