· Coordinating Event organisers, internal departments and providing onsite support to ensure successful delivery into major UK Festivals and Events including Glastonbury and Leeds festival.· Working closely with colleagues in supply and distribution to ensure any issues are resolved quickly and efficiently.· Managing and resolving time critical issues with thousands of pounds worth of potential business risk.· Managing, training and developing colleagues to ensure that they deliver the highest quality customer experience, as well as achieving and exceeding corporate targets and KPI’s.· Building and maintaining strong relationships with customers and their representatives in a highly competitive market.· Responsible for meeting sales targets as well as creating and communicating statistical reports to the senior management team.· Escalating and resolving issues promptly to ensure customer satisfaction.