-Identify and prioritize projects and initiatives to drive organizational growth and sustainability.-Maintain strong relationships with external stakeholders, including providers, government agencies, and community organizations to enhance collaboration and support.-Manage and mentor a team of dedicated staff members, providing guidance and support to ensure maximum productivity and a high level of performance.

-Develop and implement operating policies and procedures to ensure efficiency and effectiveness in delivering services to individuals with developmental disabilities and their providers.-Monitor and evaluate the organization's overall performance and identify areas for improvement. Implement strategies to streamline operations and enhance service delivery.-Stay updated on industry trends, regulations, and best practices, and incorporate them into the organization's operational strategies.

-Identify and prioritize projects and initiatives to drive organizational growth and sustainability.-Maintain strong relationships with external stakeholders, including providers, government agencies, and community organizations to enhance collaboration and support.-Manage and mentor a team of dedicated staff members, providing guidance and support to ensure maximum productivity and a high level of performance.

-Acted as proactive and solutions-focused partner to clients as the lead point of contact and identified opportunities to improve their supply chains by leveraging the company’s unique and adaptable solutions-Achieved a 95% client retention rate by addressing client needs and offering tailored solutions to meet their supply chain requirements-Achieved a 9.5/10 average satisfaction score from clients; ensured shipment metrics consistently met or exceeded client expectations-Ensured shipment metrics consistently met client expectations and drove product adoption with stakeholders-Developed materials for regular business reviews with minimal guidance, fostered relationships at all levels of the client's organizations-Maintained client accounts within CRM (Salesforce). Built opportunities, tracked communication, and ensured overall account health. Managed product support using jira ticketing.

-Oversaw Worship, creative arts, steered events/programs for congregants, led several teams which included delegation of tasks and mentoring staff-Responsible for multiple outputs including special projects, communication, program design, as well as the management of several social media outlets through the use of Hootsuite for scheduled posts and content creation

-Initiated, strategically developed and maintained meaningful and efficient client relationships to achieve 98% client retention rate-Managed a book of 34 clients spanning several industries including a nonprofits, consumer goods, and manufacturing and packaging-Collaborated with engineers to create project timelines following onsite audits; identified opportunities for improvement and prioritized based upon capital investment and ROI-Built and managed a Customer Relationship Management tool in Excel which improved the team’s collaboration efforts, brought organization to workflow processes, and streamlined client communication-Created resources for client use such as software tutorials and presentation templates

-Facilitated growth, sales, and marketing strategies; created, managed and fostered increased engagement on social media-Lead implementation of technology, from back-end to customer

-Financial analysis as it relates to the specific profit-and-loss statements-Database analysis and management for one of company's largest customers -Monitor compliance with safety and Department of Transportation regulations-Reduce driver turnover by utilizing JB Hunt's Driver Dedicated program

-Responsible for meeting weekly/monthly sales goals-Branch account management -Service customers by aligning their needs with current Citibank offerings

- Generate prospective client call lists- Contact clients via phone both warm and cold- Engage with brands and individuals on social networks- Provide insight relating to online marketing strategies- Company representative for Chicagoland Chamber of Commerce

Gave campus tours and hosted lunches for prospective students and parents to give insight on Universities campus life and academicsHosted college visit weekends for high school seniors

Set up and manage live broadcasts in various locationsthroughout the Chicagoland and Northwest Indiana region