Christopher Tolley Email & Phone Number

Monterey, Ca, Us

Monterey, Ca

Design, implement and maintain custom hardware and software solutions for the Center for Homeland Defense and Security (www.chds.us), and the Homeland Security Digital Library (www.hsdl.org).

Advise clients on latest technology and market trends. Provide network and computer support services to professional communities in and surrounding the Central Coast area. Specializing in support of Medical and Legal professionals.

Monterey, Ca

Advise clients on latest technology and market trends. Provide network and computer support services to medical communities in and surrounding the Monterey Bay area. Train medical staff on the use of computers and software used in conjunction with RIS and PACS applications.Hardware: Dell PowerEdge, Sun, consumer-grade PC hardware.

Design, integrate, and verify/validate solutions for hardware and software based systems (focus Unix/Linux).• Design and/or recommend custom solutions to address specific customer requests and needs.• Review customer solution proposals from Sales to ensure they are valid and sound.• Coordinate with various teams/customers for assistance with hardware and software based system and application integrations, rollouts and awareness training of new solutions and standards.• Identify and define standard monitoring requirements for supported hardware and software based systems and applications based on criteria specified by customer requirements.• Assist Product Development with identification and development of processes/procedures for hardware and software based systems and applications.• RedHat Certified Engineer (RHCE valid for RHEL 3 and RHEL 4).Hardware: HP Proliant Servers, EMC storage.

Technical resource on projects executed by the Implementation organization.• Review contract and Statement of Work of customer projects for technical accuracy.• Assist with development and prioritization of technical details of the project plan.• Provide technical resources for customers in Implementation.• Track and assign physical (cabinet, switch, power, etc.) and logical (network address space, static routes, etc.) resources to customer solutions.• Plan and document customer system configurations.• Provide technical support and consultation to build and data center technical resources.• Base configure and verify all hardware and software of customer solution.• Installation and configuration of additional software at customer request.• Create and maintain custom RPM packages.• Identify and create custom application monitors.• Document “Return to Service” process for custom monitored applications.• Assist Support in knowledge transfer and transitioning customer devices into fully managed support.• RedHat Certified Engineer (RHCE valid for RHEL 3 and RHEL 4).Hardware: HP Proliant Servers, EMC storage

Proactive management and administration of customer and infrastructure systems. • Provide escalation support for front-line support teams.• Root-cause analysis of reoccurring issues.• Identification, testing and trend analysis of patches and updates.• Create and maintain knowledge-base articles for problem resolution.• Mentor and train internal technical teams.• Create and maintain custom RPM packages.• RedHat Certified Engineer (RHCE valid for RHEL 3 and RHEL 4).Hardware: HP Proliant Servers, EMC storage, NetScaler Network Appliances.

Design and develop course material for training of Support Personnel.• Train and manage students in a classroom environment.• Teach UNIX/Linux fundamentals for use in troubleshooting and maintaining web hosting server platforms.• Travel to various call-center locations to provide on-site training for new and existing employees.

Dallas, Tx

Provide Technical support for colocated, dedicated and shared web hosting customers (RHEL).

Worldwide (Germany, Iraq, Turkey)

Provided Intermediate and Depot level support for weapons, optical and electrical systems related to weapons and targeting systems on the AH1 Cobra and AH64 Apache attack helicopters.