Christopher Tomlinson Email & Phone Number

Customer (IT) Service Management--------------------------------------- - Managing client relationships in relation to issues and feedback regarding functional and non functional software defects - Collecting and preparing key figures on defined quality metrics - Preparation of service reports on progress, risks - Escalation and complaint management in customer projects - Managing and owning service relationships in complex client engagements - Recording and analyzing actions and results and maintaining related documentationGlobal Service Desk---------------------- - Lead and coordinate the implementation of an enhanced Global Service desk - Ensure timeous response and resolution to client service desk queries - Implementation of process improvements based on client service desk requests reported Test and Deployment Management--------------------------------------- - Supporting in planning, design, management and reporting of risks - Supporting in creation of test cases for functional and non functional tests cases - Management and documentation of risks associated with software release deployments - Supporting to develop, implement and maintain test routines and test automation to measure and improve the quality of software under test - Coordination and management of acceptance testing including software security testing - Supporting of the management of test processes, test plans, resources, costs, timeframes, test results and traceability- Identification of process improvements and their implementation- Support of development sprint and sprint planning

Test and Deployment Management--------------------------------------- - Planning, design, management, execution and reporting of tests - Ensuring functionality of new and changed systems - Documentation and management of risks associated with software release deployments - Develop, implement and maintain test routines and test automation - Coordination and management of system planning and/or acceptance testing, including software security testing with scope of development projects - Identification of process improvements and their implementation - Support of development sprint and resource planningCustomer (IT) Service Management --------------------------------------- (Refer to Senior Service Quality Manager Role for overview)Information Security Management-------------------------------------- - Preparation, implementation and participation in internal and external audits according to EN ISO.IEC 27001:2017 - Preparation, planning and monitoring of the implementation of audit controls to EN ISO.IEC27001:2017 and to EN ISO.IEC 27002:2017 - Planning and implementation of audit corrective actions - Processing customer enquiries in information security - Work closely with technical management team, experts to cover information security topics and ensure controls definition, evidence based implementation and execution

Cape Town, Western Cape, South Africa

Test Manager responsible for implementing and managing a Software Testing Strategy including the setting up of an Automation Test Strategy and Automation Framework incorporating DataOps for 15 Business Intelligence teams.

Test Manager \ Test lead on Journey to Modernisation projects.Setting up and implementing the required SQA and Testing processes to meet compliance needs and be in line with the latest Software Testing standards which was approved by external auditors.Implementation of the required Test Management tools.Reviewing existing Software Development Life Cycle (SDLC) processes and recommending, implementing change where required.Assisted with the implementation of Agile/Scrum.Management of Test Team.Performing the duties of Project Manager / Scrum Master.Jira and Confluence administrator.Testing of Sanlam Private Wealth Systems.An ETL (Extract-Transform-Load) project I worked on covered the following: Numerous heterogeneous source files including those from the Johannesburg Exchange (JSE) were correctly migrated to the Sanlam Private Wealth Operation Data Information Store (ODIS) which was a central repository which stored all data from external source files. Data from the Operational Data Store database would then be exported and transformed further into the DataMart’s. Business Intelligence (BI) Dashboards were created from these DataMart’s. SQL scripts and excel formulas were used to test that each and every field was correctly extracted, transformed and loaded from its journey from external source files to Operational Data store to DataMart’s to BI dashboards. The relevant downstream front end systems which made use of the DataMart’s and Operational Operational Data store were tested for the correct display and transformation of the data.

Test Lead for 10 Test Analysts covering Shoprite Money Market and Banking areas.Overall responsibility:------------------------- Developing Retail Testing test strategies, plans & schedules- Coordinating all testing activities during every stage of the test process (test case creation, documenting test findings, coordinating bug fixes and retests, coordinating UAT & assist with training efforts that may be required, release management)- Ensuring the appropriate planning and management of test resources against agreed KPI’s (team guidance) - Assessing the progress and effectiveness of the test effort and making recommendations (refactoring & enhancements as required)- Responsible for maintaining the appropriate level of quality of product & test deliverables- Conducting risk assessments//managing risk/dependency identification- Report writing, meetings & communication (team & stakeholder as required)- Follow program/project specific protocols as communicated by the Program/Project - Manager/TCOE Manager- Conducting performance reviews- Maintaining and improving testing roles- Facilitating development- Evaluating training and development needs- Managing tests- Managing and improving the Test Environment usage, processes and lab- Minimizing budget expenditure on tests

Cape Town Area, South Africa

Management of 8 developers and 14 software testers.Job Descriptions, PDP's, KPA'S, Performance reviews of software development and software testing staff.Budgets for staff training, infrastructure and tools required to support the SQA and Testing functions.Dealing with agencies around contract staff and contracts.Interviewing, testing, hiring of testers (permanent and contract).Ensuring that the SQA and Software testing processes are up to date, documented, relevant training done to support the development and delivery of MWEB products. Internal checks around release management and software testing processes to ensure compliancy as per set standards to ensure successful external audit reviews.Monitoring of relevant stats, applying necessary corrective action when required.COBIT 5, setting up of framework for Quality Management, Manage ContinuityWorked towards the implementation of Automation, Performance, Security testing.Wrote and implemented basic automated tests written in Selenium Webdriver and JMeter to do basic validation of company’s products on their website. Basic Performance testing scripts written and implemented using JMeter.

Contractor via Key Computer ContractorsStructuring and Implementation of Testing procedures / Strategy.Software Test Preparation (Test Plans), Test Analysis, Test Cases, Software Testing and Reporting.Test preparation, Testing and reporting done using Enterprise Architect.

Software Test ConsultancySQA ManagementManagement of Software Testing TeamSoftware TestingSoftware Quality AssuranceHR - Recruitment

SQA (Software Quality Assurance)Advised on and Implemented the necessary SDLC processes.Management, mentoring of team of testers (7 team members).Job Descriptions, PDP's, KPA'S, Performance reviews for testing staff.Budgets for staff increases.Interviewing, testing, hiring of testers (permanent and contract).Ensuring that the SQA and Software testing processes were up to date, documented, relevant training done to support the development and delivery of Global Vision products. Testing of Web Applications, CRM systems, mentoring of testers, Setup Test Strategy, ensuring that Testing is carried out as per the stages and associated activities of the Test Strategy.

- Test Plans, Test scripts, Test Reports, Release certificates- Testing of system which monitored the condition and revenue of community phones- Analysis of specifications for Testing purposes

- Testing of Telecommunications Billing system - Implementation of Test Strategy- Setting up of Quality Assurance System for SA Office based on CMMI.- Quality Engineer for SA office.- Test Plans, Test Scripts, Test Reports, Release certificates- Analysis of specifications for Testing purposes

- Test Plans, Test Scripts, Test Reports, Release certificates Tested the following: - Conveyancing software - Web based Facilities Booking System - Web based Electrical monitoring system - Document Assembly and document Management system - Conveyancing System - Incident Management System - Provided training to clients testers regarding product and test scripts provided - Analysis of specifications for Testing purposes- Ensured required Test Environments were available via Virtual machines.

Testing of Medical Aid system.

Visual basic development on Neural Framework productInstallation of product at customer premisesTesting of Neural Framework system

- Design / coded and supported worktracking system using Mainframe and MS Access.- Responsible for the enhancements, support / training and ensuring development deadlines were met for the Planned Communication System (PCS).- Worked on year 2000 project.- Admin Clerk in Employee Benefits section

Designed, developed, tested Turnstyle system for automatic allocation of shift work using Microsoft Access.This work was done after hours (17h30 to 23h00) and over weekends whilst in the employ of Old Mutual in order to get more exposure to software development. Old Mutual approved the additional work.

Btech, Information Technology - Part Time

National Diploma Information Technology - Part Time