Christopher Tong Email & Phone Number

Phoenix, Arizona, United States

As an experienced Vice President of Operations, I have successfully managed and overseen the day-to-day operations of a hard money lending and property management business. My responsibilities have included:Managing all aspects of the company's lending and property management operations, from loan underwriting and servicing to property acquisition, leasing, and maintenance.Developing and implementing policies and procedures to ensure smooth and efficient operations.Providing strategic leadership to my team, including hiring, training, and performance management.Collaborating with other executives to develop and execute the company's overall strategy and growth plans.Building and maintaining relationships with investors, clients, and industry partners to ensure business growth and success.Monitoring and analyzing market trends, customer needs, and competition to identify opportunities for growth and improvement.Ensuring compliance with all regulatory and legal requirements.Managing the company's budget, financial performance, and reporting to ensure financial stability and growth.With many years of experience in real estate lending and property management operations, I have a proven track record of success in a similar role. My strong leadership and management skills, along with excellent communication, negotiation, and relationship-building abilities, have helped me motivate and develop high-performing teams. Additionally, my analytical and strategic thinking skills have enabled me to make data-driven decisions, manage budgets, financial reporting, and financial analysis.

Phoenix, Arizona Area

Assist in the development, implementation and maintenance of efficient processes in support of organizational and department goals.Know, understand, implement, follow, and communicate to teammates all Discover employment policies and procedures, awards, and other opportunities within company.Review/approve all Card member requests for Financial Hardship assistance and approve based on corporate guidelines.Analyze daily, weekly, and monthly key metrics to identify trends or areas of focus. Provide monthly and other periodic reporting and/or presentations on operations and key metrics Essential Job Function.

Las Vegas, Nevada Area

Developed and maintained all aspects of training programs in cross-functional partnership with departments in the Restaurant Support Center including online testing and supplemental tools.Collaborated with the leadership team of the assigned operational area to initiate and create supplemental or continuing education training when performance gaps occur.Produced training materials for in-house courses as appropriate. Amend and revise materials as necessary in order to adapt to changes that occur.Scheduled, coordinated, and facilitated training workshops for hourly team members and managers.Designed and completed needs assessments, develop curriculum, implement and evaluate new initiative.

Spa Mandalay And Bathhouse

Coached, counseled, mentored, and developed staff; followed up with documentation and disciplinary action as necessary per established policies.Worked directly with department leads and maintained standards of excellence for all services and therapies according to procedures to achieve complete guest satisfaction. Responsible for managing the spas operation and labor according to business demands and established budget to ensure the financial health of the organization.Ensured the staff was fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.Ensured safety standards were executed for all Spa personnel and guests.

Las Vegas, Nevada Area

Managed the tracking of training requirements within all departments and required certifications for the company, including Food Safety, Alcohol Awareness, Responsible Gaming, and Safety.Facilitated new hire orientation and other training for hourly team members.Administered tools such as aptitude tests and self-inventories to aid in team members in identifying skills and/or knowledge gaps. Responsible for team member’s communications and communication forums (i.e., company newsletter, intranet announcements, bulletin boards).Assisted in the administering and tracking of the Tuition Reimbursement Program.

Luxor And Excalibur Hotel Resort And Casinos

Lead the creation of a best-in-class recognition strategy, engagement programs, and roadmap.Managed the System-wide recognition programs and initiatives to continuously improve outcomes and practices.Leveraged change management principles and approaches to ensure adoption and usage by key stakeholders across the organization.Stayed abreast of recognition and engagement trends identifying best and next practices that drive innovation, cost savings and impact.Developed and lead a variety of training and development programs (i.e., guest service, sales, and safety).

Las Vegas, Nevada Area

Colorado Springs, Colorado Area

Worked with customer service managers to identify training trends and develop new programs.Tailored training and set schedules according to department and location needs.Maintained learning management system and training documents.Monitored and audited trainers and training programs.Liaison to other department managers for training-related issues and questions.Identified potential training candidates at branch locations

Colorado Springs, Colorado Area

Facilitated a class of up to 40 people through a new hire training curriculum, including sales strategies, up selling current deals, customer relation building, etc. Maintained all records related to the class. Conducted on-the-job-training for each trainee, coaching and developing reps to be the best they can be. Delivered up-training and retraining to tenured reps. Created a plan of action for retraining an entire call floor while leaving enough reps on the phone to handle call volumes.