Christopher Tong Email & Phone Number

Phoenix, Arizona, United States

As an experienced Vice President of Operations, I have successfully managed and overseen the day-to-day operations of a hard money lending and property management business. My responsibilities have included:Managing all aspects of the company's lending and property management operations, from loan underwriting and servicing to property acquisition.

Phoenix, Arizona Area

Assist in the development, implementation and maintenance of efficient processes in support of organizational and department goals.Know, understand, implement, follow, and communicate to teammates all Discover employment policies and procedures, awards, and other opportunities within company.Review/approve all Card member requests for Financial Hardship.

Las Vegas, Nevada Area

Developed and maintained all aspects of training programs in cross-functional partnership with departments in the Restaurant Support Center including online testing and supplemental tools.Collaborated with the leadership team of the assigned operational area to initiate and create supplemental or continuing education training when performance gaps.

Spa Mandalay And Bathhouse

Coached, counseled, mentored, and developed staff; followed up with documentation and disciplinary action as necessary per established policies.Worked directly with department leads and maintained standards of excellence for all services and therapies according to procedures to achieve complete guest satisfaction. Responsible for managing the spas.

Las Vegas, Nevada Area

Managed the tracking of training requirements within all departments and required certifications for the company, including Food Safety, Alcohol Awareness, Responsible Gaming, and Safety.Facilitated new hire orientation and other training for hourly team members.Administered tools such as aptitude tests and self-inventories to aid in team members in.

Luxor And Excalibur Hotel Resort And Casinos

Lead the creation of a best-in-class recognition strategy, engagement programs, and roadmap.Managed the System-wide recognition programs and initiatives to continuously improve outcomes and practices.Leveraged change management principles and approaches to ensure adoption and usage by key stakeholders across the organization.Stayed abreast of recognition.

Las Vegas, Nevada Area

Colorado Springs, Colorado Area

Worked with customer service managers to identify training trends and develop new programs.Tailored training and set schedules according to department and location needs.Maintained learning management system and training documents.Monitored and audited trainers and training programs.Liaison to other department managers for training-related issues and.

Colorado Springs, Colorado Area

Facilitated a class of up to 40 people through a new hire training curriculum, including sales strategies, up selling current deals, customer relation building, etc. Maintained all records related to the class. Conducted on-the-job-training for each trainee, coaching and developing reps to be the best they can be. Delivered up-training and retraining to.