Christopher Torres Email & Phone Number

July 2010 to present NETWORK ENGINEER / MANAGE NETWORK SERVICES Verizon Business Philippines- Proactively monitor managed network devices such as Routers, Switches, WAAS, Terminal Servers, etc for alarm conditions.- Provides immediate technical support for network issues such as hardware and software failures and other services to all managed devices.- Responsible for trouble isolation and repair on the physical layer to include T1/DS1 to Bundled interfaces (Multilink PPP, Frame relay), T3/DS3, OC-12/STM-1 data circuits.- Responsible for meeting the required operational level agreement by timely restoration of services and providing periodic updates with the customer.- Coordinate with third party vendors regarding product support such as log analysis, troubleshooting and hardware replacement.- Coordinate dispatch support and access to managed customer sites.

SUPERVISOR / NETWORK SECURITY ENGINEERFujitsu Computer Products Corporation of the Philippines (FCPP)- Responsible for the planning, designing, implementation, enhancement and upgrade of network infrastructure- Network administration on 2000+ Cisco, Extreme/Summit, Alcatel and Fujitsu, etc Hubs/Switches/Routers and other Network Equipments; Includes 80+ Subnets and 3000+ Clients Terminals- Manage a team composed of Engineers and Technicians to overall support clients from installation of network cables, troubleshooting and system security.- Person-in-charge for the overall documentation of Network Group’s Procedures / Policies / Standards. - Provide trainings to section members to improve technical knowledge and interpersonal skills. - Represent the company in reporting activities/implementations to meetings conducted annually to different subsidiaries of the company. (Japan, Thailand and Vietnam) SERVER MANAGEMENT- Installs and manages Domains/Active Directory/DNS (Windows)- Installs and manages Antivirus Parent Servers / Clients (Symantec)- Install and supports Email Servers (Sendmail / Postfix)May 1997-2000 FIRMWARE COMPATIBILITY TEST ENGINEER- Responsible for conducting firmware compatibility and engineering change regression testing for Fujitsu drives.- Plan, prepare and monitor schedules of HDD evaluation- Lead the group in the evaluation of HDD through:`* OS and application installation (Windows, Unix, etc)* HDD performance measurement and analysis (Benchmarking)* Preliminary Hardware Compatibility and Certification tests (Microsoft, etc)* Field Failure Analysis (i.e., reproduce failures reported by customers)- Develop programs or tools to improve HDD evaluation.