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Christopher Torres Lopez is listed as Quality Analyst at e-TeleQuote Insurance Inc. based in Managua, Nicaragua, Nicaragua. AeroLeads shows a matched LinkedIn profile for Christopher Torres Lopez.
Christopher Torres Lopez previously worked as Quality Assurance Specialist at E-Telequote Insurance Inc. and Inbound Customer Service Representative at Great Healthworks.
I live in Managua, Nicaragua, I have 9 years of experience working in BPO’s. This has helped me develop different skills such as being able to take decisions on a timely manner, improve time management, adapt to changes, being a fast learner, multitask, empathetic, most importantly open to feedback and much others. During these years I have worked as a customer service representative, tech support advisor, mentor, lead, retention specialist, quality analyst, team leader and as a trainer, which as allowed me to see the big picture and work in regards of the company benefit without sacrificing employees satisfaction and performance.
A career timeline built from the work history available for this profile.
Managua, Nicaragua
- Monitor sales agents calls to ensure that quality standards are achieved. Interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.- Demonstrated strong attention to detail, provided analytical and problem solving abilities.- Ensure that user expectations are met during the interaction.- Ensure.
Florida, Estados Unidos
Customer Service and Retention Specialist. - Answered phones and provided information about existing and new products. Achieved this by putting in practice a combination of listening and product knowledge skills to determine customers needs.- Processed new orders/changes/returns according to established company policy and procedures.- Provided advice.
Managua, Nicaragua
Customer Service Representative |Tech Support 4/2016 to 1/2017Quality Analyst | 01/2017 to 08/2017Team Leader | 08/2017 to 11/2019 Billing/tech support and customer service.Additionally, Trainer Certification Since 09/2018- As a Quality Analyst was able to develop and execute test plans to ensure all objectives are met. - Implement and monitor preventative.
Managua, Nicaragua
Customer Service RepresentativeCoach track Trainee | 03/2012 to 05/2012Backoffice
Quick answers generated from the profile data available on this page.
Christopher Torres Lopez is listed as Quality Analyst at e-TeleQuote Insurance Inc..
Christopher Torres Lopez is based in Managua, Nicaragua, Nicaragua.
Christopher Torres Lopez has worked for E-Telequote Insurance Inc., Great Healthworks, Concentrix, and Sitel Latam (Formerly Sykes).
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