Christopher Towns Email & Phone Number

Portland, Me, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Portland, Maine, Us

Joined pre-merger on the M&A team to manage IT, finance, and operations workstreams, ensuring seamless integration across all departments.Oversaw post-merger integration of global IT systems for the new company, migrating 4000+ users and streamlining operations to achieve >30% efficiency gains.Built and managed teams of network engineers, system admins, and a 10-person help desk, driving cybersecurity initiatives and fostering a culture of security awareness.Directed an 8-member PMO, overseeing a global portfolio of technology projects on time, within budget, and meeting business objectives.Established performance metrics and reporting processes for the IT department, enabling data-driven decision making

Milford, Ma, Us

Directed product delivery and technical customer management for the company’s major contracts in NYC, London and Miami.Orchestrated successful installations of 200+ digital kiosk devices in London through collaboration with British Telecom, ensuring on-time completion and exceeding client expectations.Facilitated the partnership between internal engineering and customers to resolve network, software issues, and customization requests, fostering strong client relationships.Identified opportunities for product improvement based on customer feedback and market trends, contributing to product innovation.

Conceptualized and spearheaded the development of a customer-facing SaaS application for small businesses, offering a user-friendly rewards program without hardware or software installation.Coordinated the development lifecycle from initial concept planning to platform launch, leading contract developers to ensure project execution within budget and timeline.Developed a comprehensive customer onboarding strategy for seamless integration of new businesses onto the rewards platform, ensuring a positive user experience.Established and monitored key performance indicators (KPIs) to track user engagement, platform adoption, and identify areas for improvement.

Boston, Ma, Us

Led multi-national, multi-functional engineering teams (up to 20 engineers) in the design and implementation of custom control software for large-scale energy installations across various locations around the globe.Collaborated effectively with customer engineering teams to identify and resolve technical issues during commissioning, ensuring project success and client satisfaction.Spearheaded contractual testing efforts for project turnover, guaranteeing software functionality met all agreed-upon performance criteria.Contributed to internal New Product Introduction (NPI) initiatives by partnering with GE software engineers and writing critical code for testing turbine overspeed detection and mitigation systems globally.

Led the value-engineering phase of system development within a small startup team, optimizing code efficiency, resource allocation, and overall product design to achieve cost-effectiveness and manufacturability.Championed the rewriting and comprehensive documentation of existing code, improving code maintainability, readability, and knowledge transfer within the team for future development and maintenance.Redesigned electronic control systems for the core product, ensuring optimal performance, reliability, and alignment with user needs.Contributed to the successful commercialization of the product by collaborating with internal teams to ensure the product met technical specifications and market demands.Leveraged strong project management skills to manage project timelines, resources, and potential risks within the fast-paced startup environment, ensuring project completion on schedule and within budget.