• Fully trained in GDS and Sabre.• Call handling with high range card members.• Customer satisfaction.• Dealing with travel and lifestyle enquiries, using different travel systems.• Dealing with any issues that arise promptly & efficiently with a professional manner.Skills I have learnt whilst working at Amex:• Outstanding communications skills, both verbally and written.• Upped my team playing skills, as well as individually working skills.• Expertise proficiency in all areas of Microsoft Office.

• Achieve net portfolio growth, in a balanced fashion and in line with approved commercial agenda. • Ensure suitable, focused, activity to deliver individual commercial plan and an exceptional client experience. • Identify, understanding and helping clients by competently and effectively dealing with their changing needs. • Engage effectively with sophisticated, complex, high net worth clients. Show understanding of wider financial affairs and financial products held beyond Santander to ensure dialogue with client is comprehensive and client focused. • Maintain up to date and compliant records to ensure relevant internal standards and external regulatory requirements are observed – including all Quality Assurance and Manager file checks, observed interviews etc. Skills I have learnt and developed through Santander:• Customer Service• Management• Diary Management• Sales• Risk• Finance• Training and Observations• People Management

In my role as a business advisor I would meet business customers as well as personal customers and discuss phones and devices which Vodafone offer to make sure they meet the client’s requirements to increase their work flow and maintain our relationship as their provider. The skills I learnt and developed through Vodafone will be listed below. • Customer Service• Delivery and Dispatch• Training• Sales• Business Portfolio• Management

• Coach and support store colleagues to delight customers.• Seek out new ways to do a great job and get the best from my team.• Efficient, quick, and ready to use my initiative, help drive sales.• Making sure all products out on display were rotated to decrease wastage while maintaining which stock was selling to maximize sales and ordering the correct units.Skills I learnt and developed through Sainsbury’s:• Customer Service• Management• Training• Sales