Christopher Trent Email & Phone Number

Buffalo/Niagara, New York Area

- Provide administrator level support for various applications including Informatica, Cognos, HP Quality Center, and Anthill Pro (CQ5)- Create end-user documentation for Informatica processes- Provide cross training to other Application Administrators for Informatica- Provision and modify user accounts within Informatica and HP Quality Center- Knowledge of Project Development Life Cycle and Release Management Processes and ensuring that developers are adhering to both- Work with various departments as the Informatica Administrator including the Project Teams, Network Systems, Information Security, Unix Admins, and Database Admins.- Manage Informatica Development, QA, UAT, and Production environments- Ensure that all ETL code is in sync between environments- Monitor and improve the health/performance of 16 Informatica Servers and provide infrastructure level support- Informatica patch installation- Ensure that all Informatica Services are available at all times and restart services when necessary- Responsible for Informatica code migrations and workflow executions to four different environments and troubleshooting when necessary- Manage Informatica Security user accounts including developer folder creation and application/project folders- General Informatica support for how-to questions from Developers and Service Desk- Knowledgeable with versions 8.6 and 9.5 of Informatica Server Platform, Designer, Workflow Manager, Repository Manager, and Workflow Monitor

Buffalo/Niagara, New York Area

Solely provide technical support to Executives of HealthNow including CEO, CFO, VP, Board Members, and Executive AssistantsOversee the software and hardware operation of over 2,000 Windows 7 computers Serve as the team lead for the Deskside team.Developed training materials and procedures.Performed third-level support for all workstation systems.Assisted in company-wide migration from Windows XP to Windows 7Trained Level 1 Service Desk call agents and QA their workAnalyze daily Botnet/Malware reports from Information Security and act on computers in the report to find and remove any unwanted software.

Washington D.C. Metro Area

Oversaw the operation of 300 Windows and Apple computersProvided software troubleshooting in a networked environmentProvided technical support for Windows XP and Windows 7Created users, groups and computers in Microsoft Active DirectoryManaged and deployed Kaspersky Antivirus software (previously Symantec Corporate AV) Solely maintained IT help desk for all faculty, staff, and studentsManaged Altiris imaging solutions for Windows computersManaged OS X server, including imaging solutions for Apple computers

Buffalo/Niagara, New York Area

Oversaw the operation of computers in the School of Architecture Managed Symantec Corporate antivirus solutionsCreated users, groups and computers in Microsoft Active DirectoryProvided support of patch/hot-fix software for all systemsHandled and monitored computer imaging using Symantec GhostProvided software assistance to Faculty and StudentsImplemented and configured faculty laptops, including PC and MacsSolely provided support for the Apple usersInstituted procedures for Apple laptops including print access to servers, wireless access procedures, login scripts, antivirus, patch management, etc.Served on an Advisory Board for the entire University body of almost 30,000 students to recommend what specific Apple computers to offer to students.

Buffalo/Niagara, New York Area

Installed and repaired computers in classrooms and faculty offices Performed basic network installationsPerformed hardware/software support for faculty and lab computers Maintained the Apple network for all labs

Bachelor'S Degree, Computer Information Systems, 3.2 Gpa

Associate'S Degree, Computer Information Systems, 3.3 Gpa