Senior Parts Consultant Volkswagen North Scottsdale
Penske Automotive Group
United States
Essential Functions⦁ Assisted walk-in customers in accurately selecting required parts, suggested companion requirements, offered specials, and ensured that the customer was exposed to the full product line. ⦁ Assisted in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer. ⦁ Provided recommendations on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.⦁ Assisted in inventory control to achieve maximum turnover in accordance with established goals. ⦁ Monitored and made recommendation on how to adjust- inventory to minimize obsolescence of parts. ⦁ Ensured that all parts were properly tagged so that the dealership recovers full credit from the factory. ⦁ Conducted inventory control activities and audits as directed by Supervisors. ⦁ Followed up on customer concerns and complaints promptly. ⦁ Established good working relationships with other service drive departments and the sales department. ⦁ Established and maintained a good working relationship with "self-service" retail customers and wholesale customers to encourage repeat and referral business. ⦁ Completed all documents, forms and reports in accordance with company policy.⦁ Used proper safety equipment and acted in accordance with company policies, and regulations.⦁ Analyzed sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals.⦁ Monitored paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties. ⦁ Reviewed all accounts payables for the department to ensure appropriate payments were made for parts inventory including parts are received and accounted for in accordance with dealership and departmental procedures.