Christopher Tull, Mba Email & Phone Number

Philadelphia, PA

Philadelphia, Pennsylvania, United States

• Supervises WSFS Bank’s banking operations activities for the Bankcard Services department: including EFT Debit Cards, Credit Cards, Gift Cards, and Tokenization while acting as a subject matter expert on all card.
• Transitioned from BMT to new role as Operations Manager as part of merger with WSFS Bank.
• Provide daily supervision of Bankcard Services department ensuring all deadlines are met, settlements are completed, and Retail and Call Center departments are properly supported for the following tasks: travel.
• Monitor and review of all reports and electronic transactions for suspicious activity and possible fraud related Debit Card, Credit Card, and ATM Card platforms
• Ensure that all debit card fraud and risk management processing, reporting and documentation is completed in accordance with regulatory timelines and internal procedures.
• Perform system release testing as needed for Debit Card, Credit Card, and ATM Card platforms.

Wayne, Pennsylvania, United States

• Supervises Bryn Mawr Trust’s banking operations activities for the Electronic Banking department: including ACH Origination and Receipt, Wire Processing, EFT Debit Cards, Sweeps, and Controlled Disbursement, while.
• Provide daily supervision of Electronic Banking department ensuring all deadlines are met, settlements are completed, and Retail department is properly supported
• Monitor and review of all reports and electronic transactions for suspicious activity and possible fraud related to the ACH Wire, Debit Card, and ATM Card platforms
• Ensure that all debit card fraud and risk management processing, reporting and documentation is completed in accordance with regulatory timelines and internal procedures.
• Manage, annually, the processing of 23,000 outgoing wire transfer originations amounting to $8.9+B and posting of 30,000 incoming wire transfer receipts amounting to $10.5+B.
• Perform system release testing as needed for ACH, Wire, Debit Card, and Core System (Fiserv Signature) platforms.

Bristol, PA

• Responsible for all Electronic and Card Products or Services administered by Inspire Federal Credit Union including the product development, growth and profitability of its’ debit and credit card portfolios, as they.
• Promoted from Electronic/Card Services Supervisor with additional responsibilities:
• Manage, Review, and approve requests for access to consumer (mobile) and business remote deposit capture systems.
• Monitor and review all consumer (mobile) and business remote deposit capture items.
• Manage, process and approve processing of all domestic, international, and corporate wire requests.
• Act as backup for all back-office member service tasks and products (online account openings (INMO), direct deposit transfer set up, setting up online banking, etc.).

Bristol, PA

• Coordinate electronic, credit, and debit functions, as well as, personnel to provide quality efficient support to all departments and branches of the Credit Union.
• Actively participate in the research, development, enhancement, conversion, and implementation of new technologies, products, or services to maximize benefits to the Credit Union and its’ cardholders.
• Make recommendations regarding hiring and structuring of the department.
• Develop and prepare monthly debit card portfolio analysis to review trends, strengths, weaknesses, and opportunities within the card programs
• Administrate new card activations and card program enhancements to maximize debit card participation and usage.
• Maintain primary contact and work closely with debit card processor account relationship managers to actively grow the respective portfolios based upon best practices and professional expertise.

Greater Philadelphia Area

• Responsible for chargeback, fraud control and staff/member inquires/activities related to card services, along with various accounting and administrative tasks.
• Promoted from Card Service/Accounting Representative I with additional responsibilities:
• Process share draft return file daily for the following: exceptions, non-sufficient funds, courtesy pay, paid on held funds, Regulation D violations, manual transfers, and closed account items.
• Maintain and balance Remote Transfer spreadsheets daily for incoming and outgoing transactions.
• Act as back up for ACH/EFT, monthly ATM billing, and Daily ATM settlement.
• Train new hires on card service processes.

Greater Philadelphia Area

• Promoted from Member Service Representative II.
• Assist members and staff regarding VISA Credit Card, Check Card, Gift Card, and ATM transactions.
• Coordinate all chargeback activity such as: account research, dispute resolution, fraud claims, bond claim submission, small balance write-off recommendation, and report preparation.
• Process all member VISA Credit and Check Card disputes and chargebacks.
• Manage Communication Center, Netbanker, Instant Deposit, Remote Transfer, Allocation, Stop Payment, and Unauthorized ACH Debit requests.
• Assist with placing lost, stolen, personal, and institution blocks on all card types and reissuing new cards to members.

Greater Philadelphia Area

• To create a positive memorable experience with each member through prompt, friendly interactions while following Credit Union policies and procedures. To match and sell Credit Union’s products and services based on the.
• Progressed from Member Service Field Representative to MSR I to a MSR II
• Consistently achieved quarterly goals above 100%.
• Act as manager on an as needed basis.
• Assist in training and developing skills of new products and procedures for new and existing branch personnel.
• Coordinate the office supply inventory to ensure stock is conducive to business needs.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies:Master’s in Business Administration, Graduated May 2017 GPA: 4.00, Distinction

Bachelor Of Business Administration - Bba, Human Resources Management And Services

Activities and Societies: People’s First Certificate: Temple University Human Resources Department, 2010 Member, Temple University Society.