Full-service, flexible and cost-effective chalet management for Thredbo and Crackenback.

• Overall management of projects including one-off research projects and large ongoing multi-state programs• Project management of all Company research and analysis projects including mentoring and developing other staff members.• Leading internal Company strategic projects to improve business efficiency and knowledge sharing.• Ensuring accurate, complete and timely client deliverables that meet all technical and business requirements, whilst also maintaining strong and successful client relationships.• Contributing to, improving and efficiently implementing best-practice research and analysis research methods, methodology and training.• Continual development of analysis templates and tools to improve the research process.• Management and oversight of evaluations to measure, quantify and articulate the economic, marketing and community impact benefits to inform future client strategy.• Development of key strategies and business cases using evidence-based metrics and provide insightfulrecommendations on the viability and possible benefits of potential client or internal projects.

• Overall project management of all Company research and analysis projects including mentoring and developing other staff members. This also included taking responsibility for leading any internal Company strategic projects to improve business efficiency and knowledge sharing.• Organised, managed and supervised media and market research, economic impact modelling, feasibility studies, marketing and community impact assessments.• End-to-end design of research programs.• Development and submission of research proposals, either stand-alone or as part of larger projects.• Contributed to improving and efficiently implementing best-practice research and analysis research methods, methodology and training. This included continual development of analysis templates and tools to improve the research process.• Acted as the central point of guidance for all Company research and analysis needs, both internally and externally.• Ensured accurate, complete and timely client deliverables that meet all technical and business requirements, whilst also maintaining strong and successful client relationships.• Managed and oversaw evaluations to measure, quantify and articulate the economic, marketing and community impact benefits to inform future client strategy.• Developed key strategies and business cases using evidence-based metrics and provided insightful recommendations on the viability and possible benefits of potential client or internal projects.• Assisted in the development of new products and offerings.• Developed client strategies and action plans to improve future outcomes.• Met concurrent client deadlines whilst maintaining superior client satisfaction.• A range of other duties including but not limited to broad research services, strategic assignments, internal consulting, client servicing, client management and new business development.

• Developed and maintained strong relationships with key business stakeholders, including referring Doctors, Internal Medical Specialists, Patients and C-Suite.• Identified new strategies to increase revenue to the business • Developed new methods to: • Categorise and target business stakeholders• Measure critical business metrics, such as appointment types, quantity of appointments, quantity of Doctors referring to the business, and quantity of referrals written by Doctors• Measure and categorise enquiries to the business• Direct enquires to maximise conversion rates• Measure the success of marketing campaigns• Developed and deployed qualitative and quantitative surveys to understand the factors required to improve relationships with business stakeholders• Doubled the quantity of referrals to all clinics over a period of one year• Increased the quantity of Doctors writing referrals to one clinic by 500%• Absorbed the roles and responsibilities of two other staff members• Streamlined and modernised engagement efforts • Developed and implemented educational activities for Medical professionals• Developed technical resources including patient brochures and marketing material• Monthly reporting of all activities to the General Manager & Board

• Provided scientific expertise in protocol development and study design• Ensured compliance with internal and external standards, incl. ethics and SOP’s• Identified and liaised with investigators appropriate for the conduct of specific studies• Managed multiple simultaneous research projects• Communicated complex scientific information to public and clinical stakeholders• Prepared internal and external reports and publications

• Developed and executed research initiatives• Troubleshot scientific procedural problems• Analysed research data• Served as technical support to members of the study team