Christopher Twitty Email & Phone Number

Palm Bay, Fl, Us

United States

9490 108Th Ave, Vero Beach Fl 32967

• The Shift Manager is responsible for supporting the General Manager in overseeing the operations and sales of a high-volume convenience store retail outlet• •• This individual works with store management to provide associates with necessary supervision and leadership on designated shifts• The Shift Manager also works to drive profitability, develop people, and maintain the highest level of guest service• Rings up guests on a cash register• Ensures the store is clean and well maintained• Stocks shelves and coolers and takes inventory on shelf items• Greets and interacts with new and regular guests in a genuine manner and suggests products that complement purchase to enhance the guest experience• Maintains inventory in a neat and organized manner• Provides prompt, efficient, and courteous service• Fosters positive and professional relationships with co-workers and guests, communicates respectfully, and maintains a consistent team-oriented attitude• Addresses any employee and guest concerns on designated shifts• Oversees, coaches, trains, and develops store team members• Directs, plans, and apportions the work of store team members on designated shifts

Melbourne, Florida, United States

• Monitor and maintain service levels to ensure:o Team members are properly supporting the program.o Monitor schedule adherence.o Look for opportunities to improve service levels.• Manage customer handling (call flow) processes.• Analyze and manage program trends and progress. Interact with key users for feedback to make process improvement / enhancement recommendations.• Communicate all changes, enhancements, new version releases, etc. to the appropriate personnel including the Operations Manager, Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner.• Develop, coach, support and evaluate the team, responsible for the development of the team:o Hold monthly scorecard meetings.o Provide feedback and coaching timely.o Discuss and implement career development opportunities.o Create and deliver performance reviews.o Set up for all new hires (ID's and cubicles).o Maintain discussion logs.o Managing attendance.o Administer disciplinary action as necessary.o Recognize and reward excellent team performance.o Employee engagement and moral building.o Time sheet approval and submit corrections timely.o All other matters as it relates to daily management of the staff.• Interview prospective new employees; provide feedback to Operations Manager and Human Resources.• Work with Operations Manager and/or Senior Operations Manager on monthly business reports and process improvement initiatives as needed.• Evaluate and coach back customer service skills in quality assurance process.• Ensure employees have the necessary training and job aids to perform their job responsibilities.

Melbourne, Florida, United States

Melbourne, Florida, United States

● Greeting and welcoming customers as they entered the store● Performed all required duties associated with customers purchasing, returning and exchanging store merchandise, through cash and credit card transactions using computerized based registers.● Performed opening and closing store procedures, which required opening and cashing out registers cleaning and restocking of store floor items.● Maintained store cleanness, folded and restocked apparel departments in store● Provide customers knowledge of store merchandise as well as what is needed for the particular sport they need equipment for

Waldorf, Maryland, United States

● Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves.● Worked in store warehouse and stockroom, and other storage facilities within the store. Preformed heavy lifting of incoming merchandise● Performed opening and closing store procedures, which required opening and cashing out registers cleaning and restocking of store floor items.

Waldorf, Maryland

● Performed all required duties associated with customers purchasing, returning and exchanging store merchandise, through cash and credit card transactions using computerized based registers.● Sign up customers for Staples store credit cards; provide customers with information on the benefits of owning a Staples credit card.● Performed opening and closing store procedures, which required opening and cashing out registers cleaning and restocking of store floor items. ● Trained new hires on cash registers and daily operating procedures of the store

Education record

Education record