● Managed the provision of IT support and services to end-users, ensuring timely and effective resolutions.● Lead IT projects from conception to implementation, including cloud migration, system upgrades, andsoftware deployments.● Collaborated with cross-functional teams to ensure successful delivery of IT projects.● Conducted and enforced regular audits of IT systems to ensure compliance with industry regulations, dataprotection laws, and to identify and mitigate risks.● Managed vendor relationships and negotiated contracts with third-party service providers.● Designed, implemented, and managed cloud solutions with a strong emphasis on Microsoft Azure services,including Azure Active Directory, Azure Storage, and Azure Virtual Machines.● Monitored network performance and internal security controls to ensure high levels of security, availability,and disaster recovery.● Identify and recommend new technologies and improvements to enhance IT services and operations.

● Manage and track all the inventory and shipments between sites, employees, contractors, and the main warehouse● Install, upgrade, and image each individual software’s per client’s usage using the university of Florida’s PC technician tools and scout sheets● Work at remote sites efficiently and install/deploy and cable manage pc’s, printers, tv’s, etc.● Work directly with FRIVS, IDEMIA, DMV's, and multiple state's information technology departments to solve problems and tickets using ConnectWise● Provide high level of front-end work/lead as well as work independently or with large groups of people on multiple projects● Worked on ticketing systems using ConnectWise and service manager to administer incoming tickets and assign to technicians for repair, maintenance, or deployment.

● Track, monitor, and input data per client basis using Salesforce● Submit tickets requests and solutions using JIRA & Confluence● Exponential knowledge of construction management, bidding, and document signing/storing software (Appia.net, Bidexpress.com, Bidx.com, and Docexpress.com)● Worked in conjunction with Business Analysts and Software developers using agile in order to meet customer enhancement feedback needs and upcoming software patches.● Provided crucial attention to detail when working with Digital IDs that contractors needed to have approved by the state of company origin to bid on D.O.T. jobs in over 40 states