Christopher Underhill Email & Phone Number

New York, NY, US

Provide Splunk and Cribl subject matter expertise to design and implement innovative and adaptable solutions to achieve client goals.

New York, NY, US

Support, maintain, and engineer optimized, user centered observability solutions. Predict, identify, and drive resolution of incidents utilizing metrics, events, logs, alerts, and traces. Analyze previous incidents and utilization to develop, test, and deploy automated solutions. Focused primarily on multiple Splunk Enterprise deployments in the firm.

Provided deliverables as part of a major multi-year project to reach and maintain DFARS 252.204-7012 and NIST 800-171 compliance for CastleLock's customer. Administered and maintained a Splunk Enterprise Deployment, to include Splunk Enterprise Security and Splunk UBA. Designed and deployed over 20 customized dashboards to assist in identifying and.

Fort Worth, Texas, US

Provided a single point of escalation for the Service Desk, trained and mentored Service Desk team members, authored and maintained SOPs and knowledge articles. Built or configured virtual machines, hosts, and network switches. Managed and troubleshot DHCP, DNS, LAN/WAN connectivity, network equipment and configurations, servers, print management, Office.

Global, US

Conducted technical training programs in support of the company's products, applications, and systems to train and provide continual learning for employees. Presented training programs in a manner that maximized the transfer and retention of knowledge, skills, and/or behaviors. Coached and mentored training participants and team members. Analyzed call and.

Dallas, Texas, US

Provided front end technical support using best known troubleshooting practices in a high volume contact center to ensure rapid resolution of customer issues. Consistently ranked in the top 2% of floor agents for achieving Key Production Indicators. Recognized by senior management for commitment to quality assurance by providing customer.

Inspected, assembled and packaged products which aide, protect and transport silicon wafers during semi-conductor manufacturing. Exceeded performance expectations and strict quality requirements while working in a class 10,000 cleanroom.

Fort Liberty, NC, US

Supervised, coordinated and participated in the analysis, processing and distribution of strategic and tactical intelligence while assigned to the S2, 1st Space Brigade.

Operated, maintained and qualified tools in the Thin Films steps of semi-conductor manufacturing, including High Density Plasma, Sputtering, Adhesion and Tungsten layering processes. Performed duties and accepted responsibilities above and beyond that of a Level 1 Operator which contributed to maintaining a Lines-Up status through a critical process.

Prepared printing plates and blank sheets of personal checks for printing; inspected, packaged and shipped printed orders and performed warehouse and inventory operations as needed.

Arlington, Virginia, US

Held and maintained a Top Secret/SCI Security Clearance from a Single-Scope Background Investigation (SSBI)Deployed in support of Operation Iraqi Freedom from April 2003 to March 2004Managed and maintained a secured network with email support, linked to a private government internet via a satellite data connection while assigned as a Trojan SPIRIT II.

Arlington, Virginia, US

Held and maintained a Top Secret/SCI Security Clearance from a Single-Scope Background Investigation (SSBI)Deployed in support of Operation Iraqi Freedom from April 2003 to March 2004Supervised, coordinated and participated in the analysis, processing and distribution of strategic and tactical intelligence while assigned to the Analysis and Control.