Christopher Upfold

Christopher Upfold Email and Phone Number

Executive Leader in Public Transport @
Christopher Upfold's Location
Camberwell, England, United Kingdom, United Kingdom
Christopher Upfold's Contact Details

Christopher Upfold personal email

n/a
About Christopher Upfold

A C-suite executive with extensive experience in leading large organizations and teams with key strengths in customers, change, negotiation and delivery. As Deputy CEO of the third-largest transit system in North America I led a multi-faceted executive team including Engineering & Construction, Operations and Finance, Administration & IT with responsibility for more than 12,000 employees. As the Chief Customer Officer I led on all aspects of strategy and planning ensuring full alignment with corporate and political goals. I have developed and implemented far reaching changes both within organizations and in their relationships with external parties and delivered innovative and substantive improvements for cities and their public transport customers.

Christopher Upfold's Current Company Details
Self-employed

Self-Employed

Executive Leader in Public Transport
Christopher Upfold Work Experience Details
  • Self-Employed
    Private Consultant For Public Transport
    Self-Employed Aug 2019 - Present
    London, United Kingdom
    Providing strategic, cultural and operational advice to transport and transport related organisations such as Accenture, Network Rail, Metrolinx, BAI and Transport for London.
  • Thales Group
    Key Account Manager - Transport For London
    Thales Group Oct 2018 - Aug 2019
    London, United Kingdon
    Managed relationship between Thales and TfL ensuring alignment on existing and new business of more than £500M and developed a strategy for this new position
  • Toronto Transit Commission (Ttc)
    Deputy Ceo / Chief Customer Officer
    Toronto Transit Commission (Ttc) Feb 2014 - Jun 2017
    As Deputy CEO responsible to the CEO for the safe, reliable and efficient operation of an integrated subway, bus and streetcar network that draws its high level of customer service from the TTC's traditional values of safety, service and courtesy. Responsible for capital programming, finance, IT, legal services and procurement. Further responsible for TTC strategy, planning, governance and customer experience including communications.
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  • Toronto Transit Commission (Ttc)
    Chief Customer Officer
    Toronto Transit Commission (Ttc) May 2011 - Jun 2017
    Leading a team of 200 responsible for defining the service offering and measuring its effectiveness upon delivery.
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  • Toronto Transit Commission (Ttc)
    Chief Service Officer
    Toronto Transit Commission (Ttc) Mar 2013 - Jun 2014
    Toronto
    Responsible for 6000 employees involving the daily delivery of service for the third largest transit agency in North America including bus operations, streetcar operations, subway station staffing and transit security.
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  • London Underground
    Head Of Revenue And Inclusion
    London Underground Jun 2009 - May 2011
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  • London Underground
    Customer Environment And Experience Manager
    London Underground 2007 - May 2009
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  • London Underground
    Accessibility And Inclusion Manager
    London Underground 2003 - 2007
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  • London Underground
    Revenue Analysis Manager
    London Underground 2002 - 2003
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  • Netscape Canada
    Operations Manager
    Netscape Canada 2000 - 2002
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Christopher Upfold Skills

Change Management Program Management Rail Stakeholder Management Public Transport Stakeholder Engagement Operations Management Transportation Planning Project Delivery Project Planning Light Rail Contract Management Procurement Transportation Team Leadership Rolling Stock Performance Management Railway Project Management Transportation Management Commercial Management Business Process Improvement Leadership Strategy Rail Transport

Christopher Upfold Education Details

Frequently Asked Questions about Christopher Upfold

What company does Christopher Upfold work for?

Christopher Upfold works for Self-Employed

What is Christopher Upfold's role at the current company?

Christopher Upfold's current role is Executive Leader in Public Transport.

What is Christopher Upfold's email address?

Christopher Upfold's email address is christopher.upfold@ttc.ca

What is Christopher Upfold's direct phone number?

Christopher Upfold's direct phone number is +141639*****

What schools did Christopher Upfold attend?

Christopher Upfold attended University Of Guelph.

What skills is Christopher Upfold known for?

Christopher Upfold has skills like Change Management, Program Management, Rail, Stakeholder Management, Public Transport, Stakeholder Engagement, Operations Management, Transportation Planning, Project Delivery, Project Planning, Light Rail, Contract Management.

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