Christopher Urquieta Email & Phone Number

Glendale, Arizona, United States

Phoenix, Arizona, United States

Responsible for a team growth, collaboration and efficiency. Provide support with driving the day-to day strategic direction, development, and overall performance of staff as it relates to member experience, advisory services, and overall department performance. Responsible for creating an environment that aligns with the credit unions organization’s.

Phoenix, Arizona, United States

Responsible for all items as a Lead including approving time off requests and entering into timecard system. Ensure Staffing on phones and processes are met. Provided Monthly Quality Assurance on departmental calls (outbound and inbound calls) by providing feedback to department specialists.

Responsible for new employee onboarding. Included training on primary functions within the Deposit Legal Support / Deposit Services Teams including – Garnishment, Levies, Seizure Warrants, Subpoena Processing and Deceased, Estate, Trusts, and Court Ordered Restricted Accounts Maintenance and processing, Death Notification Entries and Reclamation.

Provide over the phone assistance to all Internal Employees on procedures, products and items for the Credit Union. guided internal callers on internal processes and procedures, walked through the procedure and provided where to locate to provide a first call resolution. Updated internal procedures and resource pages to ensure understanding or clarity..

Responsible for helping members build long lasting relationships that will lead to more financial results. Always making sure that with every single member you are complying with secret shop requirements. Providing outstanding service to gain more trust and earn more referral business. Always having a positive attitude and performing tasks in a timely.