Customer Serviceinbound and Outbound call HandlingComplaint Handling & Issue Resolution through Retention.Conduct Student Surveys.Creating daily schedule for staff.Cold CallingTechnical Support.Data entry using Excel.Quick Response time returning and answering inbound calls, emails, and text messages.Forward calls to Enrollment after qualifying students.Assisted students with their queries and problems.Experience using Incontact System.Experience using Crunch Application.Sending applications to students.Assisting students in the enrollment process.Conducting monthly audits on call strategies.

Customer Serviceinbound and Outbound call HandlingComplaint Handling & Issue Resolution through Retention.Conduct Student Surveys.Creating daily schedule for staff.Cold CallingTechnical Support.Data entry using Excel.Quick Response time returning and answering inbound calls, emails, and text messages.Forward calls to Enrollment after qualifying students.Assisted students with their queries and problems.Experience using Incontact System.Experience using Crunch Application.Sending applications to students.Assisting students in the enrollment process.Conducting monthly audits on call strategies.

Customer Service Monitor Closed-Circuit Camera to check for suspicious activities. Patrolled assigned areas and report on any suspicious activities Check personnel before admitting into the specific areas of the museum. Adept at handling emergency situations effectively; medical emergencies, accidents and other situations. Take necessary action on spot when needed Watch over high valued Stradivarius exhibition gallery.

Obtain and monitor patient’s vital signs. Perform 12 lead EKGs. Assist patients with daily care needs. Managed 10+ patients per shift. Administered Foley and Straight Catheters Assisted patients in recovery process. Perform bladder scans on patients. Document and reported changes in patient vital signs and mental status. Perform oral suctioning on patients. Transported patients to and from other units within the Hospital. Collected patient specimens. Used Electronic Medical Record System. Answered phones and other clerical duties. Communicated with patients on daily care and status. Worked with patients of all ages. Performed post mortem care. Keeping records of weight and input/output of fluids for CHF patients. Monitor patients for signs of stroke.

Retail Sales. Inventory. Open and Close store. Cash register.

Check vitals on a daily basis. Maintain and monitor oral suctioning. Assist children with daily toileting and other special needs. Assist other special needs staff. Prepare and insert feeding tube. Maintain and monitor oxygen levels.

Perform blood draws for a diverse suite of patients. Perform blood collection using venipuncture procedures. Centrifuging. Responsible for 20-40 daily patient blood draws. Confer with patients to explain procedures, gain cooperation and relieve fears. Carefully follow all safety procedures during phlebotomy work. Prepare specimen for main laboratory work (Daily Logs and Laboratory inventory replenishment.) Performed blood cultures. Knowledgeable in using standard equipment, to include vaccutainer tubes and sleeves, tourniquets, syringes and butterfly needles. Utilized standard procedures for the maintenance of positive patient identification. Preparing, processing, labeling and storing patient specimens. Maintain the strictest confidentiality; adheres to all HIPPAA guidelines / regulations. Conducts self in accordance with HIPPAA’s employee manual.

Provide excellent customer service by answering or referring financial questions to correct supervisory staff. Process customer deposits. Maintain and balance cash drawer. Process monetary transactions using 10 key. Handled vault, ATM and night-drop activities. Contributed marketing ideas for new business. Assisted in setup of new branch. Support other branches in the area.