• Being first point of contact with customers via live chats and phone ensuring all queries are solved by providing guidance and accurate information. Also handling complaints in a professional manner.• Promoting Klarna bank services ensuring the correct financial product has met the customer’s needs. • Dealing with fraud and dispute cases by gathering all the relevant information to deal with each case correct. • Promotion to Credit Chargebacks department where… Show more • Being first point of contact with customers via live chats and phone ensuring all queries are solved by providing guidance and accurate information. Also handling complaints in a professional manner.• Promoting Klarna bank services ensuring the correct financial product has met the customer’s needs. • Dealing with fraud and dispute cases by gathering all the relevant information to deal with each case correct. • Promotion to Credit Chargebacks department where I was in communication with our merchants’ handing disputes regarding incorrect transactions and lost orders. Ensuring that I gather all relevant information to present each dispute to our payment providers.• Transferred to Merchant Support department which involves being in communication with all our merchants within Europe supporting them with issues they be facing regarding payments, orders, onboarding, tech support/integration of websites. • Liaising with internal teams via email and internal channels to provide our merchantssupport with onboarding support, integration technical support, fraudulent transactions and banking operations requests Show less

• Being first point of contact and managing prepayment electric and gasprocess ensuring customers meters registrations are complete on time andaccurate. Also Identify problems regarding prepayment and credit meters,facilitate resolutions and communicate with customers and industrycolleagues to solve issues.• Taking ownership of the customer signing up process which includesensuring that all customers come on supply within recommend time scale.This also involves… Show more • Being first point of contact and managing prepayment electric and gasprocess ensuring customers meters registrations are complete on time andaccurate. Also Identify problems regarding prepayment and credit meters,facilitate resolutions and communicate with customers and industrycolleagues to solve issues.• Taking ownership of the customer signing up process which includesensuring that all customers come on supply within recommend time scale.This also involves identifying any issues that occur within signing up customers and using various software to solves problems.• Taking ownership of gas and electric email inboxes using my own initiative toanswer all industry queries within SLA and hitting my recommended.targets per hour. Show less

• Processed business account opening via Opening Multi Channel software queue where I worked according to procedures and dealt with customer queries via email or phone where at times under pressure. • Checking IDVA on all new customers before opening current accounts ensuring the correct identification is with the correct customer and ensure the correct supporting identification is sent in. • Quality check account changes to ensure customer details are present… Show more • Processed business account opening via Opening Multi Channel software queue where I worked according to procedures and dealt with customer queries via email or phone where at times under pressure. • Checking IDVA on all new customers before opening current accounts ensuring the correct identification is with the correct customer and ensure the correct supporting identification is sent in. • Quality check account changes to ensure customer details are present and correct.• support other teams across the business to meet deadlines while giving high standards of quality always ensuring accuracy of work. Show less