Christopher Vejsada Email & Phone Number

Amsterdam , North Holland, Nl

• Manage ITSM support queue, oversee end-user hardware life cycles, and provide technical guidance, education, and smooth resolution of user requests.• Maintain local and SaaS applications, ensure accurate IT asset and application data, and support ISO/ISAE reporting. Provide IT orientation for new users and provision assets for incoming hires.• Liaise with office users, local management, and vendors to ensure seamless technology services and identify improvement opportunities.• Support IT infrastructure for office projects, highlight risks and savings opportunities, and assist in network and server equipment maintenance. Collaborated with diverse, cross-functional teams across multiple regions to complete complex projects in multiple jurisdictions.

Sacramento, Ca, Us

• Responsible for providing technical support and ongoing training to new and current employees.• Processing all new requests to setup user accounts and technology equipment for new employees.• Troubleshoots incidents related to operating systems (Mac, Windows), VMWare Horizon, database application (TIER), network outages, teleconferencing equipment, and assorted peripheral devices reported through Jitbit.• Manages the procurement, installation, configuration, and maintenance of computing systems and equipment for central and remote offices.• First point of contact for support with Electronic Health Record system support and training liaison.• Supports Database Coordinator with programming and coding of database systems as needed, and in DBC absence.• Collaborate with IT Manager to assess needs and implementation of hardware, software, upgrades, and patches as required.

Huntington Beach, California, Us

· Coordinating and leading office cutovers from DS1 to broadband internet with local carriers· Remote and local Velocloud-SDwan deployment and integration into company network· Partnering with Network engineering team to create deployment scripts for network projects· Led Citrix Conversion project on over 1500 systems on company network, created and implemented intricate S.O.P for Citrix conversion project· Working closely with project management team to optimize ticketing algorithms by removing roadblocks and leading prioritization efforts· Traveling around the U.S performing site surveys and deploying company equipment to newly acquired offices and businesses, integrating the new users and sites onto company network and servers· Monitoring the status and progress towards resolutions of assigned incidents while serving as first point of escalation for external operation tickets

Richfield, Minnesota, Us

•Providing iOS level 1 troubleshooting with escalation support •Troubling shooting both Apple/Android systems•Helped schedule home visits with geek squad•Organizing coworkers and ran leader role when needed•Worked on apple specific metrics and focused on iOS device sales•Troubleshooting apple devices such as iPhones and Macs•Coordinated with other apple masters to meet sales goals and escalate troubleshooting tickets

Richfield, Minnesota, Us

• Helped Customers with any sale questions• Kept track of inventory and restocked shelves• Troubleshooting both Mac and Windows computers/laptops• Troubleshooting Android/iOS/Windows tablets• Assisted in other departments and ran POS systems

• Assisted with computer and software sales• Provides sale services to guests in the store• Kept computer department clean and organized• Troubleshooting both Mac and Windows computers/laptops• Troubleshooting Android/iOS/Windows tablets• In charge for the training of new employees• Provided advanced personal assistance to customers• Quoted and escorted products to the cashier

Livermore, California, Us

• Worked for head design associate as a personal assistant.• Provided aid to other designers. • Answered phones, made copies, organized schedules, gathered materials for presentation and sales as well as helped the costumers feel comfortable in the showroom.• Repaired computer and audio equipment.• Installed, configured, and maintained WIFI and audio/video equipment in the model homes.