Christopher Veneto Email & Phone Number

Braintree, Massachusetts, United States

• Planned and performed enterprise-wide upgrade of laptop and desktop endpoints from Windows 7 to Windows 10.• Created a testing and deployment plan for annual Windows 10 Features Upgrades.• Responsible for a laptop and desktop lifecycle, including creation and maintenance of laptop and desktop images, building and deploying laptops to new employees, supporting and resolving laptop issues, and proper reclamation of laptop assets from departing employees. • Facilitated a transition from an on-premise to remote workforce due to COVID-19 pandemic, including preparing the existing workforce for fully remote capability, and creating a plan for remote deployment of assets to new employee hires. • Organized purchasing and inventory of laptops and related hardware and peripherals.• Coordinated monthly security patching for enterprise endpoints. • Remediated discovered vulnerabilities on endpoints as necessary.• Oversaw mobile device deployment and management.• Created and maintained support documentation.• Provided level 2 technical support for all employees.

Braintree, Massachusetts, United States

• Issued, maintained, and supported digital certificates for browser-based connections to MIB’s database repository. • Subject-matter expert in troubleshooting and validating XML code for Business-to-Business connections to MIB’s database repository. • Centralized a repository of support documentation.• Maintained a database of contacts for external customers and internal employees for emergency notification purposes. • Provided level 1 technical support for all internal employees.